Professional process serving, investigation & legal support services

The agent contacted me with regular updates and provided clear updates on his attempts to serve the paperwork. He also completed the certificate promptly and dropped it off in person. I was really pleased with the overall experience.

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

You have an efficient and reliable service that I can offer to my clients

Personal service is important, especially on time sensitive matters. This was a big plus and we are now planning to use you more regularly for two large clients.

Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.

“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”

Rapid acceptance of instructions and results with minimal unnecessary ‘instructing’ or registration

Its easy, I always get an immediate response, all papers are always served quickly and I’ve never had a situation where you haven’t actually managed to trace someone. You found someone on the 2nd trace you did who had been ‘missing’ as a debtor to my client for years and who they actually believed had died, seems he’s a travelling salesman who stays in hotels through the week and with his parents on weekends ! How did you find him?!!

I wouldn’t use any other firm for any of the services I use you guys for.

Quick response, Sufficient expertise to immediately understand what was required. Produced the result I wanted very quickly and efficiently.

Extremely efficient service.

Tremark are always professional, efficient and friendly. Furthermore, you have a knack for being able to help out in a bind. The fact that the short notice instruction given to you at 4:30PM on the Friday before Bank Holiday weekend was even contemplated was perfect. The fact that it was dealt with within 15 minutes, the documents were delivered the next day and there was a certificate of service sent through so quickly after was above and beyond. You always deal with every request (no matter how short-notice or complicated) without breaking a sweat.

“I emailed Tremark asking whether they could help to serve documents in Jersey. They had the documents served within a matter of hours.”

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

Emilie answered queries promptly and provided updates as soon as she was able. She provides an excellent, friendly and professional service.

Always reliable even at short notice

Friendly staff who are prompt with responses

The job gets done with the minimum amount of fuss

We are kept up to date. It is rare that I have to chase for news.

I like the immediate email confirmation of receipt of instructions and the prompt responses I get when I do contact on cases either by call or email.

I found Tremark, and in particular Karl Brooker, to be very fast and professional. The service was easy to access and transparent throughout.

Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!

The service was very professional, with regular communication and efficient delivery.

Prompt service – I required documents signing urgently and received the documents back very quickly.

Service was spot on. Richard was professional and efficient. He gave me good indication of costs to set my expectations.

Very pleased with the service. Will be sure to recommend and use again.

It is always quick and efficient. I am kept informed as to progress too. Very impressed with the service provided.

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

You couldn’t improve the service we received. Quick and Efficient

Very happy with service and have recommended to colleagues, Jules is a star!

Ben Mansell has always ben extremely prompt and great to speak with.

I use Tremark only for process serving and we are a low-volume firm but they have arranged service for me nationally and internationally, often at short notice, and I have always been happy with the result.

The service was superb. Rapid. Detailed. Precise.

I have always spoken/corresponded with Ben Mansell and Karl Brooker when providing Tremark with instructions and they are always very helpful and professional. Keep up the good work guys.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

“Tremark offers an essential service that meets our needs, when working to strict deadlines it is important that we can locate an individual that has absconded.”

I have found your service to be extremely efficient. In this particular case, I simply emailed the document for personal service and it was dealt with immediately and served within an hour of you receiving it. Like the ease of instructing you.

No improvements necessary. Excellent service! Would highly recommend to anyone.

Could not find fault with my experience with Tremark. I am very impressed as to how quickly they completed the work

Great service, love the ‘no find no fee’!

I was very pleased with the service and took away the worry surrounding handing over sealed original court documents to someone else. I would use you again, for sure.

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

Very approachable and responsive with quick turnaround times.

Professionalism and speed. I’ve used Tremark for many years and always ‘took them with me’ when moving from firm to firm as my career advanced.

Professional, friendly and great service!!

“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

“Karl and his team have helped me on numerous occasions with potentially difficult situations. I would thoroughly recommend their service.”

Kept up to date throughout and email communication is quick

I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.

This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.

Friendly, professional informative staff. Quick responses.

You provide a very good service.I have used your services over many years and will continue to do so. Efficient and speedy.

“Tremark offer an excellent tracing service on a ‘No Trace, No Fee’ basis. If we need to trace a subject urgently we know that they will do everything they can to locate the subject.”

I dealt with Ben Mansell at Tremark and he was very quick at responding to my queries, very helpful and proactive.

Professional and knowledgeable.

Swift acknowledgments of instructions, comprehensive reports, friendly and helpful staff and competitively priced.

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Dealing with Julie is very simple, she always deals with the instruction in a timely manor and service of papers is always carried out as soon as possible.

Professional, precise and would definitely use the service again.

It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.

Quick, efficient and professional.

I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.

Very efficient

The friendliness of the service as well as being kept up to date promptly.

Friendly and helpful staff.

The defendant had moved address and the process server still managed to serve the summons on the day promised with a little detective work, letting us breath a sigh of relief

Karl picks up the phone to me and organises a Process Server on 24 hours notice, sometimes less. It’s a breath of fresh air.

Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.

“We use Tremark Associates for both Absconder Tracing and Process Serving, we have found them to be professional and efficient when it comes to serving important documents and locating people who have absconded.  We know that if we have urgent documents to serve they will be able to fulfil our needs.  We have a good working relationship with them and they always provide a personal friendly service.”

You were quick to acknowledge my instruction and kept me updated throughout. Excellent service.

Very quick response to initial instruction and prompt service. Statement of service received same day.

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

It was an easy transaction, you just got on with it, and reported back with your findings.

Very quick and efficient service – thank you!

Excellent service, as always. It was prompt and efficient. The report came out and in the meantime, further information was gained, I was called and notified immediately that there had been a change.

Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.

Good value for money – Quick turnaround

Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.

The prompt response to acknowledge my instructions. This has always been done by Karl and Ben. Ben is always quick to update me too – keep up the good work.

Emilie Smith was excellent in keeping me informed as to the progress of service of documentation. Easy to give instructions, and good reports provided.

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

You are always efficient, reliable and highly professional.

We get updates, even when you are struggling to trace.

Fast and efficient.

I do not think the service could be improved Tremark carried out my instructions well and were contactable by telephone to confirm service had been effected. Easily contactable by telephone, and I dealt with one person throughout (Emilie Smith).

I liked the responsiveness and the professionalism

You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.

Always get on with the job with no fuss and very effectively.

Speed of service was excellent.

Extremely efficient and usually successful in tracing who I need.

Professional and efficient service.

I think your service is spot on, no room for improvement. Seriously impressed with the service and will definitely be using you again. Easy to use

I think you do a very good, professional job. Keep up the good work. Julia is very helpful with any queries. All of the Tremark team are very helpful and polite.

“Mark and the team at Tremark have carried out a number tracing and investigatory activities for us over a number of years, They have always achieved great results and are a very personable and effective team. I would highly recommend them.”

“Tremark have been extremely helpful, they know the rules well and offer great practical advice.”

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

“I am confident that when instructing Tremark, they are going to act professionally to get a result.”

Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”

You were very speedy with a clear, comprehensive quote for the services I required. Once instructed you carried out the service of the documents very quickly, and provided me with the appropriate certificates of service straight after that.

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

Reports are clear and concise and can be forwarded straight to our clients