Professional process serving, investigation & legal support services

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

Easy to use and reliable!

Ben was extremely professional and helpful and kept us updated

“Tremark know their stuff. They have given my some great practical advice and turn things around quickly.”

Speed of service was excellent.

Very polite and knowledgeable staff, very easy to deal with. always friendly and understanding. no need for a full explanation, all the staff anticipate our requirements.

No improvements necessary. Excellent service! Would highly recommend to anyone.

“Mark and the team at Tremark have carried out a number tracing and investigatory activities for us over a number of years, They have always achieved great results and are a very personable and effective team. I would highly recommend them.”

I felt the service was excellent. Emilie was really efficient and helpful after my first enquiry, sending me in the information I required by email within seconds of our discussion! I liked the promptness, efficiency and reasonable cost.

You went the extra mile to help in a difficult case

Tremark know what is needed and we do not need to enter into lengthy, unnecessary correspondence when sending instructions across. Quick instructions and reports always received promptly.

Very helpful and friendly. This particular matter was slightly unusual in the way service needed to be effected and the team at Tremark carried it out without any difficulty.

Efficient and excellent

Karl goes the extra mile and is always available at the end of the phone when I need him. It’s a breath of fresh air.

Efficient and cost effective

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”

Very prompt and i received the information almost immediately

We are kept up to date. It is rare that I have to chase for news.

For the price of your service I do not consider you could improve. It is quick and efficient and delivers what it says on the tin

“Tremark provide an excellent professional service they are friendly and always provide a personal touch when we deal with them.”

Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.

You were quick to acknowledge my instruction and kept me updated throughout. Excellent service.

Fast and efficient

“It is important for us to have someone we can rely on to serve our documents, for the past few years we have worked with Tremark Associates who have personally served an array of documents on our behalf. They are reliable and professional and no matter where in the country they will act as our process servers. They will be discreet and confidential so we know that our business maintains an excellent reputation.”

I have found your service to be extremely efficient. In this particular case, I simply emailed the document for personal service and it was dealt with immediately and served within an hour of you receiving it. Like the ease of instructing you.

Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!

“Since 1999, we have developed a good working relationship with Tremark. I have been impressed with their level of contact as it allows us to work closely together, and continually identify performance enchancements and solutions to issues as soon as they arise. It is vital for me to know that they are flexible and will always respond immediately to fit CNG’s business requirements. Our customers are dealt with in a professional manner to protect our reputation.”

Extremely professional and responsive service in an urgent situation. Appropriate level of updates, Fair fees and professional

I have always spoken/corresponded with Ben Mansell and Karl Brooker when providing Tremark with instructions and they are always very helpful and professional. Keep up the good work guys.

Always respond promptly and are very informative. I always deal with the same person which is nice also. No negatives to report of, Always respond promptly and are very informative.

Very responsive and kept fully appraised

You are the ‘Ronseal’ of the legal support service world. You do what it says on thee tin, in a no nonsense proficient manner. It really helps that Karl, Ben and Melanie are such good people to work with.

You are far and away the best national provider. Thank you for your service.

Easy to communicate with and understood our requirements.

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

You were extremely clear on what info you required to effect service, and you were very efficient in checking the requirements of certifying service, to ensure that you did so in compliance with Scots law, as the matter related to service of Scottish proceedings. Julia was very friendly and efficient

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

Tremark have always impressed me with their professional manner and timely results. I have found all the staff to be extremely helpful in achieving the best results possible.

Prompt and efficient. Always ready to pick up instructions at short notice

Very prompt response and dealt with the instruction urgently within the timescales requested

Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.

You couldn’t improve the service we received. Quick and Efficient

Easy to deal with, prompt and clear communication

I find your service excellent and I find that anyone I speak to or have email correspondence with very helpful.

We like how helpful everyone is. Knowledge is excellent and the updates clear and often, I always have good efficient service from Tremark.

Very quick response to initial instruction and prompt service. Statement of service received same day.

Ben Mansell has always ben extremely prompt and great to speak with.

The prompt response to acknowledge my instructions. This has always been done by Karl and Ben. Ben is always quick to update me too – keep up the good work.

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

Easy to contact and whoever answers in the office take’s responsibility.

Rapid acceptance of instructions and results with minimal unnecessary ‘instructing’ or registration

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

The speed and efficiency was superb. I did not expect everything to be started or completed in the time in took you!

Always reliable even at short notice

My area of work can be reactive, with an imminent deadline to comply with. Tremark have always been a great resource and have always assisted me to meet tight deadlines of filing documents at Court, amongst other things.

Please just keep doing what you do so well. Dealing with you was Courteous, efficient and utterly professional. I can only describe it as a refreshing change to many other so-called professional firms I deal with. I am only a micro business and would probably only produce a few instructions every year, but will not hesitate to use your services every time in future and to recommend to you friends and associates. I liked your energy and enthusiasm to take on and complete the instruction and then to exceed my expectations my completing within a day or two.

“Ever the professionals Tremark Associates are reliable, efficient and highly regarded. They regularly deal with out of hours and urgent service of documents on behalf of my instructing Solicitors and they offer an excellent and wide-ranging tracing facility. I have no hesitation in recommending their services.”

I think your service is spot on, no room for improvement. Seriously impressed with the service and will definitely be using you again. Easy to use

“I have worked with Mark Hodgson and his team at Tremark for over 15 years on various and frequent assignments, usually on an urgent basis and they have consistently delivered a first class service without exception. I have no hesitation recommending Tremark.”

“I emailed Tremark asking whether they could help to serve documents in Jersey. They had the documents served within a matter of hours.”

Extremely efficient and usually successful in tracing who I need.

Its easy, I always get an immediate response, all papers are always served quickly and I’ve never had a situation where you haven’t actually managed to trace someone. You found someone on the 2nd trace you did who had been ‘missing’ as a debtor to my client for years and who they actually believed had died, seems he’s a travelling salesman who stays in hotels through the week and with his parents on weekends ! How did you find him?!!

I wouldn’t use any other firm for any of the services I use you guys for.

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”

Quick, efficient and no fuss.

“We have always been able to rely on Tremark Associates to provide a prompt and efficient service. Their professionalism has always impressed us even when dealing with some of our more challenging assignments.”

Everything I receive from Tremark is always of great quality – does exactly what I ask and provides additional helpful details.

The agent contacted me with regular updates and provided clear updates on his attempts to serve the paperwork. He also completed the certificate promptly and dropped it off in person. I was really pleased with the overall experience.

I have used Tremark a number of times for clients and have always received an excellent and reasonably priced service. I have always dealt with Karl Brooker, who is very helpful and knowledgeable. I have already recommended Tremark’s services to colleagues.

The job gets done with the minimum amount of fuss

Efficient, polite and professional service at a reasonable price.

Karl was professional and responsive, and the task was managed efficiently. 

Excellent service provided. We liked the speed and the range and breadth of information provided

Our firm wanted to try an alternative process server and Tremark were recommended to us. We have be very impressed with the level of service, professionalism and expertise offered to us by the whole team. Safe to say our firm will be using Tremark going forward.

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process.

Completed the tasks as asked for in a very timely manor. Spot on service and would definitely use again should the needs arise.

The service was really good. Promptness, courtesy, quick, professional

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

Professionalism and speed. I’ve used Tremark for many years and always ‘took them with me’ when moving from firm to firm as my career advanced.

You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.

Always get on with the job with no fuss and very effectively.

Very helpful and professional when calling the office and any email enquiries are quickly responded to. I have used Tremark for a number of years for matters across the country and an excellent service has always been provided by the entire team.

Karl was excellent. Two urgent serves were organised at very short notice. Karl reported back as soon as each was complete which I appreciated.

Very good value for money

I think the service is perfect. Professional, efficient and fast.

I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.

Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

Always very prompt turnaround which is extremely important to our clients.

“I highly recommend Tremark Associates for process serving. They understand their clients and are always on hand when needed.”

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

The service was superb. Rapid. Detailed. Precise.

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.

Very easy to deal with and made the whole process very smooth.

Friendly, good updates. efficient, and a cost effective service!

Tremark always provide a professional and efficient service, would not hesitate to recommend their services to my colleagues

Very good customer service and very good at keeping us informed