Professional process serving, investigation & legal support services

“I use Tremark to carry out various investigations on our behalf, from tracing people to attending properties and serving documents we know we can rely on them to carry out the work in a professional manner.”

You immediately respond to my initial instructions. I have no concerns about sending documents through to you containing personal data as I know from previous experience that your employees have the utmost discretion in ensuring that the documents reach their intended recipient only.

Simple, straightforward service.

Efficient and excellent

Great service, love the ‘no find no fee’!

It is a transparent service and the job is done quickly and efficiently.

We like how helpful everyone is. Knowledge is excellent and the updates clear and often, I always have good efficient service from Tremark.

“Tremark provide an excellent professional service they are friendly and always provide a personal touch when we deal with them.”

Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.

Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!

Very prompt and i received the information almost immediately

I can’t fault the service – that’s why I use you and recommend you!
Instruction’s are acknowledged promptly, I’m kept up to date throughout and instructions are always quickly turned around and an excellent service provided.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

You are always very prompt at acknowledging instructions and replying to emails. You keep me well informed through and provide additional information when requested. Carry on doing what you are doing 🙂 I deal with Emilie normally and she is always extremely helpful, accurate and generally lovely to deal with.

We are kept up to date. It is rare that I have to chase for news.

Reports are clear and concise and can be forwarded straight to our clients

Dealing with Julie is very simple, she always deals with the instruction in a timely manor and service of papers is always carried out as soon as possible.

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

Personal service is important, especially on time sensitive matters. This was a big plus and we are now planning to use you more regularly for two large clients.

Very helpful and friendly staff, really good certificates of service from the agents and very prompt and pro-active service for a reasonable fee.

Fast and efficient.

Really quick response to a last minute request from us!

Efficient, polite and professional service at a reasonable price.

Our enquiry was responded to on the same day, providing all the required information in the initial email which was easy and straightforward so we were able to forward this on to clients. Once instructed, we were kept up to date on the service and received confirmation of the same on the same day.

I liked the responsiveness and the professionalism

This was my first time using Tremark and found Fiona and Emilie to be very helpful, quick and efficient

Easy to communicate with and understood our requirements.

Efficient and cost effective

Speed of service was excellent.

Extremely professional and responsive service in an urgent situation. Appropriate level of updates, Fair fees and professional

Prompt and efficient. Always ready to pick up instructions at short notice

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.

This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.

Very efficient service from a professional team

Extremely efficient service.

Very efficient

You are the ‘Ronseal’ of the legal support service world. You do what it says on thee tin, in a no nonsense proficient manner. It really helps that Karl, Ben and Melanie are such good people to work with.

Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.

We have used Tremark a number of times and have never had any issues, the service is always efficient and helpful.

I had an urgent job which required a statutory demand serving in North Ireland. Within just a few hours of sending the job to Tremark, I received confirmation that it had been served. Excellent service.

“I needed documents serving in the Channel Islands urgently. Tremark were exceptionally responsive and had the job completed within 5 hours at a very reasonable price.”

I think you do a very good, professional job. Keep up the good work. Julia is very helpful with any queries. All of the Tremark team are very helpful and polite.

Our instruction was dealt with extremely quickly and professional – no need for improvement. I liked the speed of service and that I received regular updates.

Tremark is overall very professional.

I felt the service was excellent. Emilie was really efficient and helpful after my first enquiry, sending me in the information I required by email within seconds of our discussion! I liked the promptness, efficiency and reasonable cost.

Tremark have always impressed me with their professional manner and timely results. I have found all the staff to be extremely helpful in achieving the best results possible.

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process.

“We have always been able to rely on Tremark Associates to provide a prompt and efficient service. Their professionalism has always impressed us even when dealing with some of our more challenging assignments.”

You couldn’t improve the service we received. Quick and Efficient

Please just keep doing what you do so well. Dealing with you was Courteous, efficient and utterly professional. I can only describe it as a refreshing change to many other so-called professional firms I deal with. I am only a micro business and would probably only produce a few instructions every year, but will not hesitate to use your services every time in future and to recommend to you friends and associates. I liked your energy and enthusiasm to take on and complete the instruction and then to exceed my expectations my completing within a day or two.

Promptness of service and response times, friendly and helpful manner of staff, reliable service.

I find your service excellent and I find that anyone I speak to or have email correspondence with very helpful.

Very quick and efficient service – thank you!

The service was superb. Rapid. Detailed. Precise.

I very much like the fact its a simple, easy to use service. I know that I can send the information over, it will be confirmed, and then I hear back without having to chase. Its a very efficient serivce and a service which I hope we can use for many years

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

Very approachable and responsive with quick turnaround times.

Easy service and quick response

It was easy to instruct Tremark and I was kept updated throughout, although on this occasion we did not receive a match.

Quick, efficient and professional.

Emilie Smith was excellent in keeping me informed as to the progress of service of documentation. Easy to give instructions, and good reports provided.

Professional and knowledgeable.

Very quick response to initial instruction and prompt service. Statement of service received same day.

I was very pleased with the service and you took away the worry surrounding handing over sealed original court documents to someone else. I would use you again, for sure.

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

Ben kept us up to date and made sure everything ran smoothly.

Friendly, good updates. efficient, and a cost effective service!

I think your service is spot on, no room for improvement. Seriously impressed with the service and will definitely be using you again. Easy to use

Always reliable even at short notice

“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”

It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.

“It is important for us to have someone we can rely on to serve our documents, for the past few years we have worked with Tremark Associates who have personally served an array of documents on our behalf. They are reliable and professional and no matter where in the country they will act as our process servers. They will be discreet and confidential so we know that our business maintains an excellent reputation.”

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

Very good value for money

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

It was an easy transaction, you just got on with it, and reported back with your findings.

You are far and away the best national provider. Thank you for your service.

Quick response – we were kept updated if there were any expected delays. Kept well informed throughout.

I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.

Fast and efficient

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”

Fast, efficient and Tremark did exactly what they said they would.

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Karl goes the extra mile and is always available at the end of the phone when I need him. It’s a breath of fresh air.

Very happy with service and have recommended to colleagues, Jules is a star!

“Tremark know their stuff. They have given my some great practical advice and turn things around quickly.”

The service was very professional, with regular communication and efficient delivery.

Quick, efficient, friendly.

I have used Tremark a number of times for clients and have always received an excellent and reasonably priced service. I have always dealt with Karl Brooker, who is very helpful and knowledgeable. I have already recommended Tremark’s services to colleagues.

I always deal with Emilie who is amazing and a great asset to Tremark! I could not do without her.

I like the fact instructions are acknowledged quickly and i am kept up to date with progress being made. I think the service you offer is very efficient – keep doing what your doing.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”

Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.