Professional process serving, investigation & legal support services

I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.

I like that one quick email is an instruction and the quick confirmation that they have received the instruction

It is always quick and efficient. I am kept informed as to progress too. Very impressed with the service provided.

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Tremark answer the phones promptly unlike other providers

We have used Tremark on other matters that we have had in our department and pass your details to anyone who is looking for your expertise. I do apologise that I cannot provide you with an improvement to your service but I have heard no complaints so you are obviously doing very well.

I found your firm easy to deal with. I particularly liked the email updates and confirmation that I received so that I know that what I had asked your firm to do you were doing and I did not have to worry about it – thank you.

“Ever the professionals Tremark Associates are reliable, efficient and highly regarded. They regularly deal with out of hours and urgent service of documents on behalf of my instructing Solicitors and they offer an excellent and wide-ranging tracing facility. I have no hesitation in recommending their services.”

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

Fast and efficient

Easy to contact and provided regular updates. Took an actual interest in the case.

Professionalism and speed. I’ve used Tremark for many years and always ‘took them with me’ when moving from firm to firm as my career advanced.

For the price of your service I do not consider you could improve. It is quick and efficient and delivers what it says on the tin

Prompt and efficient service

Tremark are consistently excellent in the service they provide. They are so reliable and regularly (and happily) assist even with last minute instructions. All communication is prompt and I am always kept up to date. The certificates of service are also perfect. I would recommend Tremark to everyone.

Professional, timely and quality. Great staff, good service and highly recommended.

You were extremely clear on what info you required to effect service, and you were very efficient in checking the requirements of certifying service, to ensure that you did so in compliance with Scots law, as the matter related to service of Scottish proceedings. Julia was very friendly and efficient

Simple instruction and straightforward response

Professional and knowledgeable.

Very polite and knowledgeable staff, very easy to deal with. always friendly and understanding. no need for a full explanation, all the staff anticipate our requirements.

Completed the tasks as asked for in a very timely manor. Spot on service and would definitely use again should the needs arise.

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”

This was my first time using Tremark and found Fiona and Emilie to be very helpful, quick and efficient

Extremely efficient and usually successful in tracing who I need.

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”

I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.

Excellent service, as always. It was prompt and efficient. The report came out and in the meantime, further information was gained, I was called and notified immediately that there had been a change.

Very helpful and friendly staff, really good certificates of service from the agents and very prompt and pro-active service for a reasonable fee.

Kept up to date throughout and email communication is quick

Tremark are always professional, efficient and friendly. Furthermore, you have a knack for being able to help out in a bind. The fact that the short notice instruction given to you at 4:30PM on the Friday before Bank Holiday weekend was even contemplated was perfect. The fact that it was dealt with within 15 minutes, the documents were delivered the next day and there was a certificate of service sent through so quickly after was above and beyond. You always deal with every request (no matter how short-notice or complicated) without breaking a sweat.

The friendliness of the service as well as being kept up to date promptly.

The service was superb. Rapid. Detailed. Precise.

Very responsive and kept fully appraised

Quick, efficient and professional.

Rapid acceptance of instructions and results with minimal unnecessary ‘instructing’ or registration

Karl was professional and responsive, and the task was managed efficiently. 

Very efficient and prompt with our instructions, helpful and understanding of the urgency. Professional and quick to please.

I like the immediate email confirmation of receipt of instructions and the prompt responses I get when I do contact on cases either by call or email.

Simple, straightforward service.

Professional, precise and would definitely use the service again.

Tremark always offer an incredibly efficient and reliable service. I have never been let down by them and they are my go-to agents.

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Your staff are very efficient, helpful and friendly and the quality of the certificates of service we receive are great.

You couldn’t improve the service we received. Quick and Efficient

Could not find fault with my experience with Tremark. I am very impressed as to how quickly they completed the work

Efficient, polite and professional service at a reasonable price.

Very easy to deal with and made the whole process very smooth.

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

Prompt and efficient. Always ready to pick up instructions at short notice

Karl was excellent. Two urgent serves were organised at very short notice. Karl reported back as soon as each was complete which I appreciated.

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

You have an efficient and reliable service that I can offer to my clients

It was an easy transaction, you just got on with it, and reported back with your findings.

Excellent service provided. We liked the speed and the range and breadth of information provided

Good value for money – Quick turnaround

Tremark has excelled above and beyond my expectations. My phone calls were always answered very promptly. Emilie Smith was always happy to help and had a friendly manner upon every contact, whether it was via telephone or email. I was always kept up to date regarding my request and my instructions were acknowledged and followed correctly. I couldn’t have asked for a smoother service.

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

Professional, friendly and great service!!

I do not think the service could be improved Tremark carried out my instructions well and were contactable by telephone to confirm service had been effected. Easily contactable by telephone, and I dealt with one person throughout (Emilie Smith).

I have used Tremark a number of times for clients and have always received an excellent and reasonably priced service. I have always dealt with Karl Brooker, who is very helpful and knowledgeable. I have already recommended Tremark’s services to colleagues.

Quick response – we were kept updated if there were any expected delays. Kept well informed throughout.

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

Very helpful and friendly. This particular matter was slightly unusual in the way service needed to be effected and the team at Tremark carried it out without any difficulty.

You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.

Always get on with the job with no fuss and very effectively.

Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.

Karl and the team are the most reliable process servers I have come across in my years of requiring these services. Nothing is ever too much trouble, no matter how demanding we need to be. They have never let me down and I have full trust in their services.

Everything I receive from Tremark is always of great quality – does exactly what I ask and provides additional helpful details.

This was a tricky service because the subject is skilled at ignoring or avoiding things. There was a dogged determination to serve the process which paid off.

You were very speedy with a clear, comprehensive quote for the services I required. Once instructed you carried out the service of the documents very quickly, and provided me with the appropriate certificates of service straight after that.

“As a first year trainee solicitor in the Corporate Recovery team, I have used Tremark on numerous occasions and have always been impressed. They are pro-active and consistently deliver a quick and effective service.”

The defendant had moved address and the process server still managed to serve the summons on the day promised with a little detective work, letting us breath a sigh of relief

Really quick response to a last minute request from us!

It was very easy to scan and send the papers to be served. Having no knowledge of the English legal system, Emilie advised what was necessary and made everything very easy at my end. I could not fault the service provided.

Very efficient service from a professional team

The job gets done with the minimum amount of fuss

It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.

The speed and efficiency was superb. I did not expect everything to be started or completed in the time in took you!

I find your service excellent and I find that anyone I speak to or have email correspondence with very helpful.

Easy to use and reliable!

Super quick response and a prompt delivery of service.

We get updates, even when you are struggling to trace.

Quick response, Sufficient expertise to immediately understand what was required. Produced the result I wanted very quickly and efficiently.

Easy service and quick response

I think you do a very good, professional job. Keep up the good work. Julia is very helpful with any queries. All of the Tremark team are very helpful and polite.

We have used Tremark a number of times and have never had any issues, the service is always efficient and helpful.

Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.

Easy to contact and whoever answers in the office take’s responsibility.

I like the fact instructions are acknowledged quickly and i am kept up to date with progress being made. I think the service you offer is very efficient – keep doing what your doing.

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

Quick, efficient, friendly.

The service was really good. Promptness, courtesy, quick, professional

I found Tremark, and in particular Karl Brooker, to be very fast and professional. The service was easy to access and transparent throughout.

“It is important for us to have someone we can rely on to serve our documents, for the past few years we have worked with Tremark Associates who have personally served an array of documents on our behalf. They are reliable and professional and no matter where in the country they will act as our process servers. They will be discreet and confidential so we know that our business maintains an excellent reputation.”

I always deal with Emilie who is amazing and a great asset to Tremark! I could not do without her.

Very quick response to initial instruction and prompt service. Statement of service received same day.

Communicative and reliable. We always feel in safe hands with Karl, Ben and the team.

Very fast and excellent, Emilie was amazing!