Compliance, Competency and Confidentiality.

Demonstrating Our Compliance and Competency

Tremark Associates are, as a professional organisation, fully aware of the implications of both positive and negative PR that can accrue from actions taken in our industry – particularly by less responsible companies. We know that the undertaking of investigative activities can be a sensitive topic and that the current PR balance is usually with subject of the enquiry rather than with the investigating company. We are therefore ever mindful of the public response, our client’s reputation and our own status and standing.

Any professional investigator in the private sector, must ensure that they are compliant of with all UK legislation in undertaking their investigations. Click here for our directory of legislation that must be considered.

Tremark take legal compliance and competence very seriously. In early 2013 the business made the decision that in the continued absence of any relevant legal or statutory regulation that our business should work towards and be able to clearly demonstrate our self-regulation.

Tremark have achieved the following milestones and signposts to demonstrate compliancy and competence. Our Quality Policy can be viewed by clicking here.

2013 – Data Protection
In 2013 we undertook a full review of our data protection practices and became a signatory to the Information Commissioners Offices’ Personal Information Promise to demonstrate our organisations senior level commitment to data protection. Tremark are notified the Information Commissioners Office as a data controller (Registration Number Z6357413).

2013 – International Investigative Compliance
Tremark were accepted as a full member of the World Association of Detectives in early 2013 ensuring that all overseas assignments are carried out in compliance to local law.

2014 –Attainment of the British Standard BS102000:2013
The Home Office, through The Security Industry Authority (SIA) is planning to licence the providers of investigative services across the UK. Business licensing will be based on the attainment of BS102000:2013/ The attainment of the standard allows providers of investigative services demonstrate their accountability for the conduct, management, staffing and operational responsibility. Tremark were certificated to the standard in 2014 after extensive audit by the UKAS accredited certification body SSAIB.

2014 – Achievement of Corporate Membership of The Association of British Investigators
Tremark Associates became one of only two companies to achieve corporate membership of the Association of British Investigators. This is in addition to Tremark’s directors being full members of the Association for over 10 years. The company is subject to a strict Code of Practice and Professional Standards and are subject to a robust complaints and discipline procedure, with escalation to an independent adjudicator.

2014 – Financial Conduct Authority Review
On 1st April 2014 the Financial Conduct Authority (FCA) took over from the Office of Fair Trading (OFT) as the new consumer credit regulator of debt recovery activities (to include some associated investigative activities). A long and in depth review of the activities and processes undertaken by Tremark. A copy of our detailed report document submitted to the FCA and their confirmation of our conclusions is available for clients upon request.

2014 –Attainment of the International Quality Management System ISO9001:2015
In our effort to continually improve our business to achieve greater consistency and quality of service, Tremark worked towards implementing new improved processes and initially achieved certification for ISO 9001:2012 following an extensive audit by the UKAS accredited certification body SSAIB in 2014. The results are greater efficiency and productivity, linking to increased profitability. Tremark are audited annually by an to ensure continued competence. Tremark upgraded to ISO 9001:2015 in 2018.

2015 – Pearson EDL Qualified Investigators
Tremark internal investigators studied towards and attained Pearson EDL Level 3 Award for Professional Investigators (QFL). The training and exam covered compliance with relevant legislation such as the Data Protection Act, The Regulatory Investigatory Powers Act, The Private Industry Security Act, Freedom of Information Act and the Criminal and Civil Procedure rules. The exam also requires that students demonstrate a good knowledge of conducting investigations, undertaking surveillance and handling evidence.

2018 – GDPR – Compliance 
Following a full data and process audit Tremark undertook a major overall of its policy’s and work processes to ensure full data protection compliance. All employees were trained to a high level of understanding. All Tremarks screened sub-contractors and sub-processors are now subject to a Data Processing Agreement in addition to a service level agreement. Prior to any  action being undertaken, all instructions received by Tremark are now subject to a Data Privacy Impact Assessment (DPIA) which is carried out by our experts to ensure full compliance with all aspects of GDPR. A full copy of  our Information Security Policy is available upon request.

Click here for our code of conduct.