It’s not every day that Tremark encounters a new recruit – we’re like a family and people don’t tend to leave. But earlier this year we realised that we needed more help in our very busy Investigations team and, this May, we were fortunate to welcome Janine Farrar, our new Investigations Account Manager. When we took a coffee with her earlier this month, we thought it would be a prime opportunity to get to know her a little bit more, understand what she gets up to on a daily basis and find what she really thinks of her new employer.
Tell me a bit about you.
Before Tremark, I used to have my own creative business working with a variety of clients, and alongside that I worked freelance as a creative in retail and as a field sales representative, so I am all about people and creating great relations with them! I’m also a mother to a 10 year old boy, who keeps me on my toes. I saw the opportunity to become an Investigations Account Manager at Tremark and jumped at the chance.
So, what is it exactly that you do as an Investigations Account Manager?
I process all the instructions. At the moment, while I build my knowledge I’m focussing on the bankruptcies – stat demands, winding up petitions etc. A client will call in or emails the information for the job and then I am allocated certain cases. I input all the info onto the database crosschecking and making sure the detail is correct. I choose an approved agent based on where the job is located and then I get in touch with them and send them the details. They will confirm they’ve got capacity, that they’ve received the necessary information and are clear on the detail the job. The agent will then come back to me when they serve or have attempted to serve. If they haven’t been able to serve they’ll let me know why. Sometimes we have to send a letter of appointment if the subject hasn’t been served. So overall, I’m on the go between the client and the agent: I look after the client, make sure they get what they require and keep them updated throughout the process, and I also manage the agents out in the field.
What’s the most unusual serve you’ve had to work on?
I had a client whose debtor had an ice cream van and was really emphatic that the debtor should be served in his ice cream van. He gave the specific place at a specific time and we had to serve him there. I obviously told the agent to order a 99 at the same time… I think he wanted a photo too!
What were your preconceptions of Tremark and your role before you joined?
Honestly, I wasn’t sure what to expect. As an investigations company I thought we would be investigating things, like Inspector Gadget! I thought I might be looking into possible marital affairs but am interested to be working predominantly with solicitors and in a range of financial matters.
What has surprised you about Tremark and your role?
The number of people needing to be served is astonishing! And the variety of people from all walks of life.
What do you like about your role?
The people – that is what really drew me to the role. My Tremark colleagues have been there for a really long time and it feels like a family which is what I wanted. It’s a really nice environment to work in. Oh, and I love Ruby the dog. Also, I love being busy and this role is certainly that – you get into a zone and feel really productive.
What’s the most unexpected skill or talent that your job has helped you develop?
Multi-tasking – I’m juggling lots of cases at the same time and reporting back to people. Getting into the zone is a good place to be for that as you really have to know what’s going on!
Talking to lots of different people from different backgrounds. There’s a complete variety.
Thanks to Janine for her insight into her life at Tremark. Janine is part of our fantastic Investigations Team here at Tremark. If you have any questions about our services you can contact them at email@example.com. Or even better, they love to have a chat with their clients so why not pick up the phone and give them a call on 0113 2636466. They’re here to help you get the most out of your investigation today.