Accident and Locus Investigations.

Very prompt and i received the information almost immediately

I found Tremark, and in particular Karl Brooker, to be very fast and professional. The service was easy to access and transparent throughout.

Tremark always offer an incredibly efficient and reliable service. I have never been let down by them and they are my go-to agents.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

The agent contacted me with regular updates and provided clear updates on his attempts to serve the paperwork. He also completed the certificate promptly and dropped it off in person. I was really pleased with the overall experience.

“Tremark offer an excellent tracing service on a ‘No Trace, No Fee’ basis. If we need to trace a subject urgently we know that they will do everything they can to locate the subject.”

Tremark are always professional, efficient and friendly. Furthermore, you have a knack for being able to help out in a bind. The fact that the short notice instruction given to you at 4:30PM on the Friday before Bank Holiday weekend was even contemplated was perfect. The fact that it was dealt with within 15 minutes, the documents were delivered the next day and there was a certificate of service sent through so quickly after was above and beyond. You always deal with every request (no matter how short-notice or complicated) without breaking a sweat.

Always very prompt turnaround which is extremely important to our clients.

Easy to contact and provided regular updates. Took an actual interest in the case.

“I have used Richard’s tracing agent services when required over a number of years and have been happy with the quick turnaround, successful and useful results, and the good value for money.”

“I emailed Tremark asking whether they could help to serve documents in Jersey. They had the documents served within a matter of hours.”

Professional, friendly and great service!!

Good value for money – Quick turnaround

“Tremark provide an excellent professional service they are friendly and always provide a personal touch when we deal with them.”

Very easy to deal with and made the whole process very smooth.

For the price of your service I do not consider you could improve. It is quick and efficient and delivers what it says on the tin

It was an easy transaction, you just got on with it, and reported back with your findings.

Tremark are extremely reliable and always deliver on time.

I can always rely on Tremark to deliver a friendly, open and professional service. Julia Alexander is always wonderful to speak with, very engaging and you feel well looked after.

“We have been extremely impressed Tremark’s professionalism and by the level of ongoing communication that we receive providing us with updates and advice on the progress of each case.”

Excellent service, as always. It was prompt and efficient. The report came out and in the meantime, further information was gained, I was called and notified immediately that there had been a change.

Efficient and professional

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”

Swift acknowledgments of instructions, comprehensive reports, friendly and helpful staff and competitively priced.

Very good value for money

Easy service and quick response

I like that one quick email is an instruction and the quick confirmation that they have received the instruction

Completed the tasks as asked for in a very timely manor. Spot on service and would definitely use again should the needs arise.

Tremark answer the phones promptly unlike other providers

Prompt service. I like the no fee no trace arrangement.
Financial status reports are helpful.

“It is important for us to have someone we can rely on to serve our documents, for the past few years we have worked with Tremark Associates who have personally served an array of documents on our behalf. They are reliable and professional and no matter where in the country they will act as our process servers. They will be discreet and confidential so we know that our business maintains an excellent reputation.”

Prompt service – I required documents signing urgently and received the documents back very quickly.

Quick, efficient, friendly.

You were very speedy with a clear, comprehensive quote for the services I required. Once instructed you carried out the service of the documents very quickly, and provided me with the appropriate certificates of service straight after that.

Extremely professional and responsive service in an urgent situation. Appropriate level of updates, Fair fees and professional

Karl was professional and responsive, and the task was managed efficiently. 

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

Reports are clear and concise and can be forwarded straight to our clients

Easy to contact and whoever answers in the office take’s responsibility.

You have an efficient and reliable service that I can offer to my clients

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

Really quick response to a last minute request from us!

Having used Tremark several times, I can confidently recommend their services to fee earners across my firm. I have found them to be fast, efficient and extremely cost effective!

You are far and away the best national provider. Thank you for your service.

Personal, friendly, always available around the clock to help

Our enquiry was responded to on the same day, providing all the required information in the initial email which was easy and straightforward so we were able to forward this on to clients. Once instructed, we were kept up to date on the service and received confirmation of the same on the same day.

I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.

I do not think the service could be improved Tremark carried out my instructions well and were contactable by telephone to confirm service had been effected. Easily contactable by telephone, and I dealt with one person throughout (Emilie Smith).

You are always friendly and efficient. There is never any delay in carrying out our instructions

Rapid acceptance of instructions and results with minimal unnecessary ‘instructing’ or registration

As always a seamless service and I have no doubt that the team are working in my client’s best interest. I have already referred our Real Estate team to you and would to any other professional!

Everything I receive from Tremark is always of great quality – does exactly what I ask and provides additional helpful details.

It feels like we are getting personal service from someone senior

Very efficient

Friendly and efficient approach to from initial instruction to completion.

Simple, straightforward service.

Very approachable and responsive with quick turnaround times.

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

Easy to deal with, prompt and clear communication

The service was really good. Promptness, courtesy, quick, professional

Fast and efficient

You went the extra mile to help in a difficult case

Karl picks up the phone to me and organises a Process Server on 24 hours notice, sometimes less. It’s a breath of fresh air.

Very prompt response and dealt with the instruction urgently within the timescales requested

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

“Tremark know their stuff. They have given my some great practical advice and turn things around quickly.”

We are kept up to date. It is rare that I have to chase for news.

Extremely efficient service.

Very efficient and prompt with our instructions, helpful and understanding of the urgency. Professional and quick to please.

Professional, precise and would definitely use the service again.

Our firm wanted to try an alternative process server and Tremark were recommended to us. We have be very impressed with the level of service, professionalism and expertise offered to us by the whole team. Safe to say our firm will be using Tremark going forward.

I have found your service to be extremely efficient. In this particular case, I simply emailed the document for personal service and it was dealt with immediately and served within an hour of you receiving it. Like the ease of instructing you.

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

Knowledgeable, to the point and expedient.

Communicative and reliable. We always feel in safe hands with Karl, Ben and the team.

I think the service is perfect. Professional, efficient and fast.

The service was very professional, with regular communication and efficient delivery.

This was a tricky service because the subject is skilled at ignoring or avoiding things. There was a dogged determination to serve the process which paid off.

Friendly and helpful staff.

Tremark are professional, friendly and offer a quick and reliable service. We view them as an extension of our team.

Fast, efficient and Tremark did exactly what they said they would.

The prompt response to acknowledge my instructions. This has always been done by Karl and Ben. Ben is always quick to update me too – keep up the good work.

No improvements necessary. Excellent service! Would highly recommend to anyone.

Its easy, I always get an immediate response, all papers are always served quickly and I’ve never had a situation where you haven’t actually managed to trace someone. You found someone on the 2nd trace you did who had been ‘missing’ as a debtor to my client for years and who they actually believed had died, seems he’s a travelling salesman who stays in hotels through the week and with his parents on weekends ! How did you find him?!!

I wouldn’t use any other firm for any of the services I use you guys for.

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

My area of work can be reactive, with an imminent deadline to comply with. Tremark have always been a great resource and have always assisted me to meet tight deadlines of filing documents at Court, amongst other things.

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

Efficient, polite and professional service at a reasonable price.

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

Efficient and excellent

“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”

Very fast and excellent, Emilie was amazing!

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

“I highly recommend Tremark Associates for process serving. They understand their clients and are always on hand when needed.”

“Since 1999, we have developed a good working relationship with Tremark. I have been impressed with their level of contact as it allows us to work closely together, and continually identify performance enchancements and solutions to issues as soon as they arise. It is vital for me to know that they are flexible and will always respond immediately to fit CNG’s business requirements. Our customers are dealt with in a professional manner to protect our reputation.”

Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.