Accident and Locus Investigations.

Prompt and efficient. Always ready to pick up instructions at short notice

You couldn’t improve the service we received. Quick and Efficient

Promptness of service and response times, friendly and helpful manner of staff, reliable service.

Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.

Tremark are professional, friendly and offer a quick and reliable service. We view them as an extension of our team.

Quick response, Sufficient expertise to immediately understand what was required. Produced the result I wanted very quickly and efficiently.

Efficient and excellent

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

Completed the tasks as asked for in a very timely manor. Spot on service and would definitely use again should the needs arise.

Tremark answer the phones promptly unlike other providers

Please just keep doing what you do so well. Dealing with you was Courteous, efficient and utterly professional. I can only describe it as a refreshing change to many other so-called professional firms I deal with. I am only a micro business and would probably only produce a few instructions every year, but will not hesitate to use your services every time in future and to recommend to you friends and associates. I liked your energy and enthusiasm to take on and complete the instruction and then to exceed my expectations my completing within a day or two.

I don’t think there is anything you can improve on. I like that I get emails keeping me up to date without prompting.

“Mark and the team at Tremark have carried out a number tracing and investigatory activities for us over a number of years, They have always achieved great results and are a very personable and effective team. I would highly recommend them.”

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

“Since 1999, we have developed a good working relationship with Tremark. I have been impressed with their level of contact as it allows us to work closely together, and continually identify performance enchancements and solutions to issues as soon as they arise. It is vital for me to know that they are flexible and will always respond immediately to fit CNG’s business requirements. Our customers are dealt with in a professional manner to protect our reputation.”

Very quick and efficient service – thank you!

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

Personal, friendly, always available around the clock to help

I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.

Everything I receive from Tremark is always of great quality – does exactly what I ask and provides additional helpful details.

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

Our firm wanted to try an alternative process server and Tremark were recommended to us. We have be very impressed with the level of service, professionalism and expertise offered to us by the whole team. Safe to say our firm will be using Tremark going forward.

You were quick to acknowledge my instruction and kept me updated throughout. Excellent service.

Very helpful and friendly. This particular matter was slightly unusual in the way service needed to be effected and the team at Tremark carried it out without any difficulty.

You are so reliable, efficient and responsive. We entirely trust you to deliver and you always do! I was speaking to a colleague in our London office today who has used you recently based on the Leeds’ office recommendation. He said to me today that he will always use Tremark from now on as you provided such a fantastic service during these uncertain times as a result of Covid-19. It is times like these that we need someone to rely on and we can certainly rely on Tremark. You deserve a large pat on the back for the service you deliver. You can’t improve – you are excellent – keep on doing what you are doing! You offer a fantastic service and are so reliable even during these uncertain and unprecedented times we are finding ourselves in.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

This was my first time using Tremark and found Fiona and Emilie to be very helpful, quick and efficient

As ever, prompt, polite and efficient assistance from Richard Wooler who was quick to accept the instruction and begin work. Trace processed very quickly and report sent through via email, allowing swift progress based upon the results. Excellent value for money. Many thanks!

Professional, timely and quality. Great staff, good service and highly recommended.

Extremely efficient service.

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

It feels like we are getting personal service from someone senior

I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.

I felt the service was excellent. Emilie was really efficient and helpful after my first enquiry, sending me in the information I required by email within seconds of our discussion! I liked the promptness, efficiency and reasonable cost.

Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.

Very quick turnaround time and efficient. Great client service.

It was an easy transaction, you just got on with it, and reported back with your findings.

Always very positive and happy to help, notwithstanding instructions are generally urgent. Extremely reliable.

“Ever the professionals Tremark Associates are reliable, efficient and highly regarded. They regularly deal with out of hours and urgent service of documents on behalf of my instructing Solicitors and they offer an excellent and wide-ranging tracing facility. I have no hesitation in recommending their services.”

“We were very impressed with Tremark who quickly personally served an aggressive and evasive debtor after previous attempts by a competitor were a total disaster.”

Professional, precise and would definitely use the service again.

“I have used Richard’s tracing agent services when required over a number of years and have been happy with the quick turnaround, successful and useful results, and the good value for money.”

Ben Mansell has always ben extremely prompt and great to speak with.

You went the extra mile to help in a difficult case

Couldn’t fault the service. Emilie was very friendly and helpful, as was Mark, who phoned whilst attempting to serve the document in relation to some confusion of the address, which had changed.

We are kept up to date. It is rare that I have to chase for news.

“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”

Easy to use and reliable!

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

Quick, efficient and no fuss.

Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”

I liked the emails from Emilie, she always very polite and friendly

Simple, straightforward service.

Extremely efficient. Service of documents well within timescale. Everything I required was carried out professionally and promptly.

I do not think the service could be improved Tremark carried out my instructions well and were contactable by telephone to confirm service had been effected. Easily contactable by telephone, and I dealt with one person throughout (Emilie Smith).

Efficient and cost effective

We liked your efficiency in dealing with sensitive data that needed serving. Clear and effective communication throughout the service and keeping the customer up to date with information and even when couldn’t deliver keeping up to date with the customer and updating regularly throughout until the package was delivered.

“We have always been able to rely on Tremark Associates to provide a prompt and efficient service. Their professionalism has always impressed us even when dealing with some of our more challenging assignments.”

Always very prompt turnaround which is extremely important to our clients.

We like how helpful everyone is. Knowledge is excellent and the updates clear and often, I always have good efficient service from Tremark.

It was easy to instruct Tremark and I was kept updated throughout, although on this occasion we did not receive a match.

The service was superb. Rapid. Detailed. Precise.

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process.

Great service, love the ‘no find no fee’!

I believe that the service I was provided with was excellent and could not name something to improve on.

Julia was incredibly helpful and provided a wonderful service and enabled us to carry out the work we needed in a short time frame.

I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.

“Tremark have been extremely helpful, they know the rules well and offer great practical advice.”

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

I liked the responsiveness and the professionalism

Professional and knowledgeable.

You are always very prompt at acknowledging instructions and replying to emails. You keep me well informed through and provide additional information when requested. Carry on doing what you are doing 🙂 I deal with Emilie normally and she is always extremely helpful, accurate and generally lovely to deal with.

Really quick response to a last minute request from us!

“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”

Excellent email updates. Thorough report and great service all round!

Quick, efficient, friendly.

Tremark have always impressed me with their professional manner and timely results. I have found all the staff to be extremely helpful in achieving the best results possible.

You immediately respond to my initial instructions. I have no concerns about sending documents through to you containing personal data as I know from previous experience that your employees have the utmost discretion in ensuring that the documents reach their intended recipient only.

I can’t fault the service – that’s why I use you and recommend you!
Instruction’s are acknowledged promptly, I’m kept up to date throughout and instructions are always quickly turned around and an excellent service provided.

“We have been extremely impressed Tremark’s professionalism and by the level of ongoing communication that we receive providing us with updates and advice on the progress of each case.”

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

Very fast and efficient

Very good customer service and very good at keeping us informed

User Friendly

Tremark are consistently excellent in the service they provide. They are so reliable and regularly (and happily) assist even with last minute instructions. All communication is prompt and I am always kept up to date. The certificates of service are also perfect. I would recommend Tremark to everyone.

Very efficient

“I needed documents serving in the Channel Islands urgently. Tremark were exceptionally responsive and had the job completed within 5 hours at a very reasonable price.”

“I have worked with Mark Hodgson and his team at Tremark for over 15 years on various and frequent assignments, usually on an urgent basis and they have consistently delivered a first class service without exception. I have no hesitation recommending Tremark.”

Ben was extremely professional and helpful and kept us updated

Easy to deal with, prompt and clear communication

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process. We liked the constant updates and quick response to questions.

Communicative and reliable. We always feel in safe hands with Karl, Ben and the team.

The agent contacted me with regular updates and provided clear updates on his attempts to serve the paperwork. He also completed the certificate promptly and dropped it off in person. I was really pleased with the overall experience.

I think you do a very good, professional job. Keep up the good work. Julia is very helpful with any queries. All of the Tremark team are very helpful and polite.

“I am confident that when instructing Tremark, they are going to act professionally to get a result.”

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

Knowledgeable, to the point and expedient.

I have used Tremark a number of times for clients and have always received an excellent and reasonably priced service. I have always dealt with Karl Brooker, who is very helpful and knowledgeable. I have already recommended Tremark’s services to colleagues.