Beneficiary/Probate/Next of Kin Tracing.

The defendant had moved address and the process server still managed to serve the summons on the day promised with a little detective work, letting us breath a sigh of relief

I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.

Ben Mansell has always ben extremely prompt and great to speak with.

“Tremark know their stuff. They have given my some great practical advice and turn things around quickly.”

I do not think the service could be improved Tremark carried out my instructions well and were contactable by telephone to confirm service had been effected. Easily contactable by telephone, and I dealt with one person throughout (Emilie Smith).

Prompt service. I like the no fee no trace arrangement.
Financial status reports are helpful.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

Friendly staff who are prompt with responses

“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”

Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.

“We instruct Tremark on a wide variety of property litigation matters – including Trespass, Anti Social Behaviour work and Gas Servicing Injunctions; we find them approachable, responsive and professional.”

“Tremark offer an excellent tracing service on a ‘No Trace, No Fee’ basis. If we need to trace a subject urgently we know that they will do everything they can to locate the subject.”

No improvements necessary. Excellent service! Would highly recommend to anyone.

“We were very impressed with Tremark who quickly personally served an aggressive and evasive debtor after previous attempts by a competitor were a total disaster.”

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”

I like the immediate email confirmation of receipt of instructions and the prompt responses I get when I do contact on cases either by call or email.

“It is important for us to have someone we can rely on to serve our documents, for the past few years we have worked with Tremark Associates who have personally served an array of documents on our behalf. They are reliable and professional and no matter where in the country they will act as our process servers. They will be discreet and confidential so we know that our business maintains an excellent reputation.”

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

Excellent service, as always. It was prompt and efficient. The report came out and in the meantime, further information was gained, I was called and notified immediately that there had been a change.

“I needed documents serving in the Channel Islands urgently. Tremark were exceptionally responsive and had the job completed within 5 hours at a very reasonable price.”

The job gets done with the minimum amount of fuss

Very response on email and always willing to assist at short notice. Tremark are reliable and always provide a great service.

Friendly and efficient approach to from initial instruction to completion.

Easy to contact and provided regular updates. Took an actual interest in the case.

Professional, timely and quality. Great staff, good service and highly recommended.

It is always quick and efficient. I am kept informed as to progress too. Very impressed with the service provided.

I like how well we are kept up to date with service attempts

I use Tremark only for process serving and we are a low-volume firm but they have arranged service for me nationally and internationally, often at short notice, and I have always been happy with the result.

Emilie Smith was excellent in keeping me informed as to the progress of service of documentation. Easy to give instructions, and good reports provided.

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

It was an easy transaction, you just got on with it, and reported back with your findings.

Very efficient and prompt with our instructions, helpful and understanding of the urgency. Professional and quick to please.

You were quick to acknowledge my instruction and kept me updated throughout. Excellent service.

Having used Tremark several times, I can confidently recommend their services to fee earners across my firm. I have found them to be fast, efficient and extremely cost effective!

Outstanding services – couldn’t commend highly enough!! Documents served within 24 hours. Fantastic service!

Very happy with service and have recommended to colleagues, Jules is a star!

Promptness of service and response times, friendly and helpful manner of staff, reliable service.

We get updates, even when you are struggling to trace.

I have used Tremark on a number of matters, and have always found everyone I have dealt with has been super helpful and lovely

Efficient and professional

Extremely efficient and usually successful in tracing who I need.

“I emailed Tremark asking whether they could help to serve documents in Jersey. They had the documents served within a matter of hours.”

I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.

Its easy, I always get an immediate response, all papers are always served quickly and I’ve never had a situation where you haven’t actually managed to trace someone. You found someone on the 2nd trace you did who had been ‘missing’ as a debtor to my client for years and who they actually believed had died, seems he’s a travelling salesman who stays in hotels through the week and with his parents on weekends ! How did you find him?!!

I wouldn’t use any other firm for any of the services I use you guys for.

You couldn’t improve the service we received. Quick and Efficient

Efficient and excellent

“Since 1999, we have developed a good working relationship with Tremark. I have been impressed with their level of contact as it allows us to work closely together, and continually identify performance enchancements and solutions to issues as soon as they arise. It is vital for me to know that they are flexible and will always respond immediately to fit CNG’s business requirements. Our customers are dealt with in a professional manner to protect our reputation.”

Very fast and excellent, Emilie was amazing!

Great service, love the ‘no find no fee’!

Very quick response to initial instruction and prompt service. Statement of service received same day.

Dealing with Julie is very simple, she always deals with the instruction in a timely manor and service of papers is always carried out as soon as possible.

Very responsive and kept fully appraised

Tremark always offer an incredibly efficient and reliable service. I have never been let down by them and they are my go-to agents.

Very quick turnaround time and efficient. Great client service.

Quick, efficient and professional.

“We have always been able to rely on Tremark Associates to provide a prompt and efficient service. Their professionalism has always impressed us even when dealing with some of our more challenging assignments.”

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

I can’t fault the service – that’s why I use you and recommend you!
Instruction’s are acknowledged promptly, I’m kept up to date throughout and instructions are always quickly turned around and an excellent service provided.

Tremark are always professional, efficient and friendly. Furthermore, you have a knack for being able to help out in a bind. The fact that the short notice instruction given to you at 4:30PM on the Friday before Bank Holiday weekend was even contemplated was perfect. The fact that it was dealt with within 15 minutes, the documents were delivered the next day and there was a certificate of service sent through so quickly after was above and beyond. You always deal with every request (no matter how short-notice or complicated) without breaking a sweat.

Our instruction was dealt with extremely quickly and professional – no need for improvement. I liked the speed of service and that I received regular updates.

Tremark is overall very professional.

Swift acknowledgments of instructions, comprehensive reports, friendly and helpful staff and competitively priced.

“Tremark have been extremely helpful, they know the rules well and offer great practical advice.”

I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.

This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.

Fast and reasonably priced. Emilie was very prompt at keeping me updated and responding to my queries.

I think your service is spot on, no room for improvement. Seriously impressed with the service and will definitely be using you again. Easy to use

Extremely efficient service.

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.

I found Tremark, and in particular Karl Brooker, to be very fast and professional. The service was easy to access and transparent throughout.

Extensive work put into providing accurate and up to date information

Couldn’t fault the service. Emilie was very friendly and helpful, as was Mark, who phoned whilst attempting to serve the document in relation to some confusion of the address, which had changed.

“As a first year trainee solicitor in the Corporate Recovery team, I have used Tremark on numerous occasions and have always been impressed. They are pro-active and consistently deliver a quick and effective service.”

Very polite and knowledgeable staff, very easy to deal with. always friendly and understanding. no need for a full explanation, all the staff anticipate our requirements.

Accommodating and quick service – thank you!

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

“We have used Tremark for several years and are delighted with the services they offer which allows us to use our skills and concentrate on selling our product to new prospects, whilst ensuring that in the long term we are still able to do business with our existing customers.”

It feels like we are getting personal service from someone senior

Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

Simple, straightforward service.

Good value for money – Quick turnaround

Very professional. it was last minute urgent instruction and Julia went above and beyond to assist and find a process server who was in the area.

It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.

Karl picks up the phone to me and organises a Process Server on 24 hours notice, sometimes less. It’s a breath of fresh air.

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Personal service is important, especially on time sensitive matters. This was a big plus and we are now planning to use you more regularly for two large clients.

Friendly and helpful staff.

Friendly, good updates. efficient, and a cost effective service!

Professional and efficient service.

Always reliable even at short notice

“Tremark offers an essential service that meets our needs, when working to strict deadlines it is important that we can locate an individual that has absconded.”

Quick, efficient, friendly.

You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.

Always get on with the job with no fuss and very effectively.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

I find your service excellent and I find that anyone I speak to or have email correspondence with very helpful.

“I highly recommend Tremark Associates for process serving. They understand their clients and are always on hand when needed.”