Company Enquiries.

I have used Tremark on a number of matters, and have always found everyone I have dealt with has been super helpful and lovely

I find your service excellent and I find that anyone I speak to or have email correspondence with very helpful.

Could not find fault with my experience with Tremark. I am very impressed as to how quickly they completed the work

“I highly recommend Tremark Associates for process serving. They understand their clients and are always on hand when needed.”

Very responsive and kept fully appraised

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

Service was excellent, nothing to improve upon. Efficient, timely service of proceedings on a Defendant

Very professional. it was last minute urgent instruction and Julia went above and beyond to assist and find a process server who was in the area.

We have used Tremark on other matters that we have had in our department and pass your details to anyone who is looking for your expertise. I do apologise that I cannot provide you with an improvement to your service but I have heard no complaints so you are obviously doing very well.

I found your firm easy to deal with. I particularly liked the email updates and confirmation that I received so that I know that what I had asked your firm to do you were doing and I did not have to worry about it – thank you.

I do not think the service could be improved Tremark carried out my instructions well and were contactable by telephone to confirm service had been effected. Easily contactable by telephone, and I dealt with one person throughout (Emilie Smith).

It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.

I liked the responsiveness and the professionalism

Couldn’t fault the service. Emilie was very friendly and helpful, as was Mark, who phoned whilst attempting to serve the document in relation to some confusion of the address, which had changed.

Our instruction was dealt with extremely quickly and professional – no need for improvement. I liked the speed of service and that I received regular updates.

Tremark is overall very professional.

Simple instruction and straightforward response

The friendliness of the service as well as being kept up to date promptly.

Professional and knowledgeable.

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Ben was extremely professional and helpful and kept us updated

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.

Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.

Friendly, good updates. efficient, and a cost effective service!

We are kept up to date. It is rare that I have to chase for news.

Having used Tremark several times, I can confidently recommend their services to fee earners across my firm. I have found them to be fast, efficient and extremely cost effective!

“I have used Richard’s tracing agent services when required over a number of years and have been happy with the quick turnaround, successful and useful results, and the good value for money.”

Quick, efficient and no fuss.

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

Very Pleased with the service and confidentiality of the progress involved.

I think the service is perfect. Professional, efficient and fast.

The service was really good. Promptness, courtesy, quick, professional

Very fast and efficient

I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.

This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

I think you do a very good, professional job. Keep up the good work. Julia is very helpful with any queries. All of the Tremark team are very helpful and polite.

“We instruct Tremark on a wide variety of property litigation matters – including Trespass, Anti Social Behaviour work and Gas Servicing Injunctions; we find them approachable, responsive and professional.”

Comprehensive reports, easy to read and we are kept informed throughout the process.

Promptness of service and response times, friendly and helpful manner of staff, reliable service.

Extremely efficient and usually successful in tracing who I need.

Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.

I dealt with Ben Mansell at Tremark and he was very quick at responding to my queries, very helpful and proactive.

‘Would you please pass on our congratulations to your Process Server, for managing to serve the Respondent because we have been endeavouring to achieve this for over a year with others.’

Very easy to deal with and made the whole process very smooth.

Professionalism and speed. I’ve used Tremark for many years and always ‘took them with me’ when moving from firm to firm as my career advanced.

The service was very professional, with regular communication and efficient delivery.

Very good customer service and very good at keeping us informed

“I use Tremark to carry out various investigations on our behalf, from tracing people to attending properties and serving documents we know we can rely on them to carry out the work in a professional manner.”

“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”

We get updates, even when you are struggling to trace.

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

I found Tremark, and in particular Karl Brooker, to be very fast and professional. The service was easy to access and transparent throughout.

You couldn’t improve the service we received. Quick and Efficient

Friendly and efficient approach to from initial instruction to completion.

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

“Tremark offers an essential service that meets our needs, when working to strict deadlines it is important that we can locate an individual that has absconded.”

Karl was professional and responsive, and the task was managed efficiently. 

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.

My area of work can be reactive, with an imminent deadline to comply with. Tremark have always been a great resource and have always assisted me to meet tight deadlines of filing documents at Court, amongst other things.

Outstanding services – couldn’t commend highly enough!! Documents served within 24 hours. Fantastic service!

You are the ‘Ronseal’ of the legal support service world. You do what it says on thee tin, in a no nonsense proficient manner. It really helps that Karl, Ben and Melanie are such good people to work with.

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

Great service, love the ‘no find no fee’!

Excellent and professional service! – Nothing to improve – really pleased!

Very happy with service and have recommended to colleagues, Jules is a star!

Fast, efficient and Tremark did exactly what they said they would.

Very efficient

Its easy, I always get an immediate response, all papers are always served quickly and I’ve never had a situation where you haven’t actually managed to trace someone. You found someone on the 2nd trace you did who had been ‘missing’ as a debtor to my client for years and who they actually believed had died, seems he’s a travelling salesman who stays in hotels through the week and with his parents on weekends ! How did you find him?!!

I wouldn’t use any other firm for any of the services I use you guys for.

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

Friendly and helpful staff.

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Easy to contact and provided regular updates. Took an actual interest in the case.

“It is important for us to have someone we can rely on to serve our documents, for the past few years we have worked with Tremark Associates who have personally served an array of documents on our behalf. They are reliable and professional and no matter where in the country they will act as our process servers. They will be discreet and confidential so we know that our business maintains an excellent reputation.”

I like how well we are kept up to date with service attempts

I have found your service to be extremely efficient. In this particular case, I simply emailed the document for personal service and it was dealt with immediately and served within an hour of you receiving it. Like the ease of instructing you.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

Very quick – efficient from the first phone call which was answered within seconds and very happy to help with a tight deadline. Great communication from Emilie Smith.

You have an efficient and reliable service that I can offer to my clients

Prompt and efficient service

I always deal with Emilie who is amazing and a great asset to Tremark! I could not do without her.

Personal, friendly, always available around the clock to help

Excellent service, as always. It was prompt and efficient. The report came out and in the meantime, further information was gained, I was called and notified immediately that there had been a change.

Extensive work put into providing accurate and up to date information

Quick, efficient, friendly.

“Since 1999, we have developed a good working relationship with Tremark. I have been impressed with their level of contact as it allows us to work closely together, and continually identify performance enchancements and solutions to issues as soon as they arise. It is vital for me to know that they are flexible and will always respond immediately to fit CNG’s business requirements. Our customers are dealt with in a professional manner to protect our reputation.”

Very fast and excellent, Emilie was amazing!

Tremark always offer an incredibly efficient and reliable service. I have never been let down by them and they are my go-to agents.

Kept up to date throughout and email communication is quick

Always reliable even at short notice

Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!

Prompt and efficient. Always ready to pick up instructions at short notice

“Mark and the team at Tremark have carried out a number tracing and investigatory activities for us over a number of years, They have always achieved great results and are a very personable and effective team. I would highly recommend them.”

Easy to use and reliable!

Ben Mansell has always ben extremely prompt and great to speak with.

Easy to contact and whoever answers in the office take’s responsibility.

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

Dealing with Julie is very simple, she always deals with the instruction in a timely manor and service of papers is always carried out as soon as possible.

Friendly, professional informative staff. Quick responses.