Covert and Overt Surveillance.

Please just keep doing what you do so well. Dealing with you was Courteous, efficient and utterly professional. I can only describe it as a refreshing change to many other so-called professional firms I deal with. I am only a micro business and would probably only produce a few instructions every year, but will not hesitate to use your services every time in future and to recommend to you friends and associates. I liked your energy and enthusiasm to take on and complete the instruction and then to exceed my expectations my completing within a day or two.

Quick response, Sufficient expertise to immediately understand what was required. Produced the result I wanted very quickly and efficiently.

Our firm wanted to try an alternative process server and Tremark were recommended to us. We have be very impressed with the level of service, professionalism and expertise offered to us by the whole team. Safe to say our firm will be using Tremark going forward.

I can always rely on Tremark to deliver a friendly, open and professional service. Julia Alexander is always wonderful to speak with, very engaging and you feel well looked after.

Very helpful and friendly. This particular matter was slightly unusual in the way service needed to be effected and the team at Tremark carried it out without any difficulty.

“It is important for us to have someone we can rely on to serve our documents, for the past few years we have worked with Tremark Associates who have personally served an array of documents on our behalf. They are reliable and professional and no matter where in the country they will act as our process servers. They will be discreet and confidential so we know that our business maintains an excellent reputation.”

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.

You have an efficient and reliable service that I can offer to my clients

Communicative and reliable. We always feel in safe hands with Karl, Ben and the team.

This was my first time using Tremark and found Fiona and Emilie to be very helpful, quick and efficient

I use Tremark only for process serving and we are a low-volume firm but they have arranged service for me nationally and internationally, often at short notice, and I have always been happy with the result.

Excellent and professional service! – Nothing to improve – really pleased!

Super quick response and a prompt delivery of service.

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

Everything I receive from Tremark is always of great quality – does exactly what I ask and provides additional helpful details.

Very efficient

Quick, efficient, friendly.

The speed and efficiency was superb. I did not expect everything to be started or completed in the time in took you!

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

Very approachable and responsive with quick turnaround times.

You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.

Always get on with the job with no fuss and very effectively.

Professional and knowledgeable.

It is a transparent service and the job is done quickly and efficiently.

Very prompt response and dealt with the instruction urgently within the timescales requested

Great service, love the ‘no find no fee’!

You were quick to acknowledge my instruction and kept me updated throughout. Excellent service.

Tremark know what is needed and we do not need to enter into lengthy, unnecessary correspondence when sending instructions across. Quick instructions and reports always received promptly.

Karl and the team are the most reliable process servers I have come across in my years of requiring these services. Nothing is ever too much trouble, no matter how demanding we need to be. They have never let me down and I have full trust in their services.

The service was really good. Promptness, courtesy, quick, professional

Emilie Smith was excellent in keeping me informed as to the progress of service of documentation. Easy to give instructions, and good reports provided.

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

It was an easy transaction, you just got on with it, and reported back with your findings.

Easy to contact and whoever answers in the office take’s responsibility.

Friendly staff who are prompt with responses

You couldn’t improve the service we received. Quick and Efficient

“I have used Richard’s tracing agent services when required over a number of years and have been happy with the quick turnaround, successful and useful results, and the good value for money.”

The friendliness of the service as well as being kept up to date promptly.

Very efficient and prompt with our instructions, helpful and understanding of the urgency. Professional and quick to please.

Emilie answered queries promptly and provided updates as soon as she was able. She provides an excellent, friendly and professional service.

Easy to deal with, prompt and clear communication

“We instruct Tremark on a wide variety of property litigation matters – including Trespass, Anti Social Behaviour work and Gas Servicing Injunctions; we find them approachable, responsive and professional.”

Rapid acceptance of instructions and results with minimal unnecessary ‘instructing’ or registration

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

Always reliable even at short notice

The defendant had moved address and the process server still managed to serve the summons on the day promised with a little detective work, letting us breath a sigh of relief

“Since 1999, we have developed a good working relationship with Tremark. I have been impressed with their level of contact as it allows us to work closely together, and continually identify performance enchancements and solutions to issues as soon as they arise. It is vital for me to know that they are flexible and will always respond immediately to fit CNG’s business requirements. Our customers are dealt with in a professional manner to protect our reputation.”

You immediately respond to my initial instructions. I have no concerns about sending documents through to you containing personal data as I know from previous experience that your employees have the utmost discretion in ensuring that the documents reach their intended recipient only.

Really quick response to a last minute request from us!

Friendly, good updates. efficient, and a cost effective service!

You went the extra mile to help in a difficult case

You are always efficient, reliable and highly professional.

Easy service and quick response

Tremark answer the phones promptly unlike other providers

Very helpful and friendly staff, really good certificates of service from the agents and very prompt and pro-active service for a reasonable fee.

I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.

Tremark are consistently excellent in the service they provide. They are so reliable and regularly (and happily) assist even with last minute instructions. All communication is prompt and I am always kept up to date. The certificates of service are also perfect. I would recommend Tremark to everyone.

We liked your efficiency in dealing with sensitive data that needed serving. Clear and effective communication throughout the service and keeping the customer up to date with information and even when couldn’t deliver keeping up to date with the customer and updating regularly throughout until the package was delivered.

Quick response – we were kept updated if there were any expected delays. Kept well informed throughout.

Very fast and efficient

The friendly, helpful staff and prompt assistance with facilitating a quick turnaround.

Tremark are always professional, efficient and friendly. Furthermore, you have a knack for being able to help out in a bind. The fact that the short notice instruction given to you at 4:30PM on the Friday before Bank Holiday weekend was even contemplated was perfect. The fact that it was dealt with within 15 minutes, the documents were delivered the next day and there was a certificate of service sent through so quickly after was above and beyond. You always deal with every request (no matter how short-notice or complicated) without breaking a sweat.

I very much like the fact its a simple, easy to use service. I know that I can send the information over, it will be confirmed, and then I hear back without having to chase. Its a very efficient serivce and a service which I hope we can use for many years

The prompt response to acknowledge my instructions. This has always been done by Karl and Ben. Ben is always quick to update me too – keep up the good work.

I don’t think there is anything you can improve on. I like that I get emails keeping me up to date without prompting.

This was a tricky service because the subject is skilled at ignoring or avoiding things. There was a dogged determination to serve the process which paid off.

Comprehensive reports, easy to read and we are kept informed throughout the process.

Tremark always provide a professional and efficient service, would not hesitate to recommend their services to my colleagues

Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

Very prompt and i received the information almost immediately

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”

I believe that the service I was provided with was excellent and could not name something to improve on.

Julia was incredibly helpful and provided a wonderful service and enabled us to carry out the work we needed in a short time frame.

“We were very impressed with Tremark who quickly personally served an aggressive and evasive debtor after previous attempts by a competitor were a total disaster.”

I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.

As always a seamless service and I have no doubt that the team are working in my client’s best interest. I have already referred our Real Estate team to you and would to any other professional!

I was very pleased with the service and you took away the worry surrounding handing over sealed original court documents to someone else. I would use you again, for sure.

I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.

This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.

I liked the emails from Emilie, she always very polite and friendly

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.

It was very easy to scan and send the papers to be served. Having no knowledge of the English legal system, Emilie advised what was necessary and made everything very easy at my end. I could not fault the service provided.

Very good value for money

Efficient and professional

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Service was spot on. Richard was professional and efficient. He gave me good indication of costs to set my expectations.

Very pleased with the service. Will be sure to recommend and use again.

I like the immediate email confirmation of receipt of instructions and the prompt responses I get when I do contact on cases either by call or email.

“Karl and his team have helped me on numerous occasions with potentially difficult situations. I would thoroughly recommend their service.”

Efficient and excellent

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

Professionalism and speed. I’ve used Tremark for many years and always ‘took them with me’ when moving from firm to firm as my career advanced.

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Prompt and efficient. Always ready to pick up instructions at short notice

Could not find fault with my experience with Tremark. I am very impressed as to how quickly they completed the work

We are kept up to date. It is rare that I have to chase for news.

“I needed documents serving in the Channel Islands urgently. Tremark were exceptionally responsive and had the job completed within 5 hours at a very reasonable price.”

Very response on email and always willing to assist at short notice. Tremark are reliable and always provide a great service.

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”