Staff are always approachable and friendly when speaking over the phone. My overall opinion on with Tremark is that nothing is too much trouble and they will help whenever and wherever they can, even just with advise on how to proceed with a case.
Amanda Slater, South Yorkshire Pensions Authority
You provide a very good service.I have used your services over many years and will continue to do so. Efficient and speedy.
Judith Fitzpatrick, RDC Solicitors
The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.
Ryan Wise, Browne Jacobson
Karl and the team are the most reliable process servers I have come across in my years of requiring these services. Nothing is ever too much trouble, no matter how demanding we need to be. They have never let me down and I have full trust in their services.
Bethany Reid, Squire Patton Boggs (UK) LLP
You immediately respond to my initial instructions. I have no concerns about sending documents through to you containing personal data as I know from previous experience that your employees have the utmost discretion in ensuring that the documents reach their intended recipient only.
Lucinda Tideswell, Stockport Metropolitan Council
Very good value for money
Andrew Raby, Thackray Williams
Very polite and knowledgeable staff, very easy to deal with. always friendly and understanding. no need for a full explanation, all the staff anticipate our requirements.
Tariq Umer, Schofield Sweeney Solicitors
Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.
David Spence, Clarion Solicitors
Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.
Jessica Chadwick, Shoosmiths LLP
“Mark and the team at Tremark have carried out a number tracing and investigatory activities for us over a number of years, They have always achieved great results and are a very personable and effective team. I would highly recommend them.”
Dave Robson, Director, Gaines Robson Insolvency Ltd
“I have worked with Mark Hodgson and his team at Tremark for over 15 years on various and frequent assignments, usually on an urgent basis and they have consistently delivered a first class service without exception. I have no hesitation recommending Tremark.”
Steve Thomas, Lawyer and Mediator, Excello Law
It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.
Jagjeet Kaur, Solicitor, Hallmark Solicitors
I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.
This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.
Jonathan Taylor, Langleys Solicitors
Easy to communicate with and understood our requirements.
Dealing with Julie is very simple, she always deals with the instruction in a timely manor and service of papers is always carried out as soon as possible.
Stephen Thorn, Shoosmiths LLP
Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!
Tremark has excelled above and beyond my expectations. My phone calls were always answered very promptly. Emilie Smith was always happy to help and had a friendly manner upon every contact, whether it was via telephone or email. I was always kept up to date regarding my request and my instructions were acknowledged and followed correctly. I couldn’t have asked for a smoother service.
Samman Sohail Khan, London
Comprehensive reports, easy to read and we are kept informed throughout the process.
Tom Wickstead, Martin Kaye LLP
“Once I have instructed Tremark I can rely on them to get the job without having to chase them for updates.”
Louise Nichol, Partner, Ison Harrison Solicitors
Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.
Andrea Denovellis, McKays Solicitors
You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.
Always get on with the job with no fuss and very effectively.
Adam Mckay, Mckay’s Solicitors Limited
I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.
Nina Oakley, Kidwells Law Solicitors Ltd
Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.
Louise Day, DAC Beachcroft
“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”
Stuart Penswick, Solicitor, Forbes Solicitors
Personal service is important, especially on time sensitive matters. This was a big plus and we are now planning to use you more regularly for two large clients.
Martin Ochs, Hamlins LLP
Very helpful and friendly staff, really good certificates of service from the agents and very prompt and pro-active service for a reasonable fee.
Sarah Ainley, Armada Asset Finance
Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.
Jo Barnes, LCF Law
Our firm wanted to try an alternative process server and Tremark were recommended to us. We have be very impressed with the level of service, professionalism and expertise offered to us by the whole team. Safe to say our firm will be using Tremark going forward.
Kate Thompson, KK Thompson Solicitors
Ben Mansell has always ben extremely prompt and great to speak with.
Sian Leonard, Solicitor, Isadore Goldman
Its easy, I always get an immediate response, all papers are always served quickly and I’ve never had a situation where you haven’t actually managed to trace someone. You found someone on the 2nd trace you did who had been ‘missing’ as a debtor to my client for years and who they actually believed had died, seems he’s a travelling salesman who stays in hotels through the week and with his parents on weekends ! How did you find him?!!
I wouldn’t use any other firm for any of the services I use you guys for.
Anna Shaw, Excello Law
You went the extra mile to help in a difficult case
Peter Mason, Director, Mood Developments
Friendly staff who are prompt with responses
Marc Schneiderman, Grace and Good Limited
Great service, love the ‘no find no fee’!
Polly Atkins, Paralegal, Fladgate LLP
“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”
Carlos Ghauri, Partner, Greenwood Barton
Professional and knowledgeable.
Oliver Spence, Actons Solicitors
Knowledgeable, to the point and expedient.
William Bainbridge, RBL-Law
I liked the responsiveness and the professionalism
Gemma McDonald, Paralegal, Blackstone Solicitors
Friendly, good updates. efficient, and a cost effective service!
Bethany Rickerby, RHW Solicitors
Quick response – we were kept updated if there were any expected delays. Kept well informed throughout.
Rachel Donaldson, Advocate, AFR Advocates
Our instruction was dealt with extremely quickly and professional – no need for improvement. I liked the speed of service and that I received regular updates.
Tremark is overall very professional.
Elaine Owen, Palatine (R&D) Group
Quick, efficient and no fuss.
Sarah Cato, Gunnercooke LLP
The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process. We liked the constant updates and quick response to questions.
Angela Edmunds, Dean Property Group
I have found your service to be extremely efficient. In this particular case, I simply emailed the document for personal service and it was dealt with immediately and served within an hour of you receiving it. Like the ease of instructing you.
Lucinda Tideswell, Stockport Metropolitan Borough Council
Please just keep doing what you do so well. Dealing with you was Courteous, efficient and utterly professional. I can only describe it as a refreshing change to many other so-called professional firms I deal with. I am only a micro business and would probably only produce a few instructions every year, but will not hesitate to use your services every time in future and to recommend to you friends and associates. I liked your energy and enthusiasm to take on and complete the instruction and then to exceed my expectations my completing within a day or two.
Julian de Couter, Brackley
“We have always been able to rely on Tremark Associates to provide a prompt and efficient service. Their professionalism has always impressed us even when dealing with some of our more challenging assignments.”
It was very easy to scan and send the papers to be served. Having no knowledge of the English legal system, Emilie advised what was necessary and made everything very easy at my end. I could not fault the service provided.
Audrey McKenzie, Ennova Law
Very happy with service and have recommended to colleagues, Jules is a star!
Georgina Kenny, Shoosmiths
For the price of your service I do not consider you could improve. It is quick and efficient and delivers what it says on the tin
Nigel Kinder, Pardoes Solicitors
Very good customer service and very good at keeping us informed
Alison Groves, PCR London LLP
Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.
Natasha Chandler, Addleshaw Goddard
Completed the tasks as asked for in a very timely manor. Spot on service and would definitely use again should the needs arise.
Phil Doyle, Blackwater Estates
I believe that the service I was provided with was excellent and could not name something to improve on.
Julia was incredibly helpful and provided a wonderful service and enabled us to carry out the work we needed in a short time frame.
Holly Carmelo, Thackray Williams LLP
‘Would you please pass on our congratulations to your Process Server, for managing to serve the Respondent because we have been endeavouring to achieve this for over a year with others.’
Paul Watson, Solicitor, AST Hampsons
We liked your efficiency in dealing with sensitive data that needed serving. Clear and effective communication throughout the service and keeping the customer up to date with information and even when couldn’t deliver keeping up to date with the customer and updating regularly throughout until the package was delivered.
Henna Khan, Yorkshire Housing
The agent contacted me with regular updates and provided clear updates on his attempts to serve the paperwork. He also completed the certificate promptly and dropped it off in person. I was really pleased with the overall experience.
Patrick Beesley, The Guinness Partnership
Extremely efficient and usually successful in tracing who I need.
Hannah Cazaly, Pryers Solicitors
You have an efficient and reliable service that I can offer to my clients
Philip Knapton, Head of Debt Recovery, Addlestone Keane
Communicative and reliable. We always feel in safe hands with Karl, Ben and the team.
Bethany Reid, Squire Patton Boggs
The defendant had moved address and the process server still managed to serve the summons on the day promised with a little detective work, letting us breath a sigh of relief
Helen Myles, Health and Safety Executive
Tremark answer the phones promptly unlike other providers
Rhena Dhugga, DWF Law
Simple instruction and straightforward response
Adam Mackay, Partner, Mackay Solicitors
You are always efficient, reliable and highly professional.
Emma Taylor, Browne Jacobson LLP
It is always quick and efficient. I am kept informed as to progress too. Very impressed with the service provided.
Ailsa Fairchild, Girlings Solicitors
“Tremark provide an excellent professional service they are friendly and always provide a personal touch when we deal with them.”
John Alderton, Partner, Squire Patton Boggs
Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”
Philip Knapton, Addlestone Keane
Our enquiry was responded to on the same day, providing all the required information in the initial email which was easy and straightforward so we were able to forward this on to clients. Once instructed, we were kept up to date on the service and received confirmation of the same on the same day.
Azmina Fozdar, Trowers & Hamlins
Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.
Samantha Poulton, Pinsent Masons LLP
Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails
Claire Robinson, Addleshaw Goddard
Ben was extremely professional and helpful and kept us updated
Alice Trainor, Fosters Solicitors
As ever, prompt, polite and efficient assistance from Richard Wooler who was quick to accept the instruction and begin work. Trace processed very quickly and report sent through via email, allowing swift progress based upon the results. Excellent value for money. Many thanks!
Erin Johnston, Ison Harrison
I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.
Amanda Avenell, Wiltshire Solicitors
Quick response, Sufficient expertise to immediately understand what was required. Produced the result I wanted very quickly and efficiently.
Mary Ambrose, Thomson Reuters
Fast and efficient
Fiona Matthew, Solicitor, KD Law
Ben kept us up to date and made sure everything ran smoothly.
Hannah Mitchell, Addleshaw Goddard LLP
Kept up to date throughout and email communication is quick
Rosie Harvey, Cripps Pemberton Greenish
Easy to deal with, prompt and clear communication
Adam Carbis, Blake Morgan
Having used Tremark several times, I can confidently recommend their services to fee earners across my firm. I have found them to be fast, efficient and extremely cost effective!
Darren Collins, Ince Solicitors
I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.
Diane Godfroy, Paris Smith Solicitors
We are kept up to date. It is rare that I have to chase for news.
Shelian Craig, Shulmans Solicitors
The job gets done with the minimum amount of fuss
Sarah Tribble, Michelmores Soliciotors
Swift acknowledgments of instructions, comprehensive reports, friendly and helpful staff and competitively priced.
George Denton, Browne Jacobson
Very helpful and friendly. This particular matter was slightly unusual in the way service needed to be effected and the team at Tremark carried it out without any difficulty.
Amy Evans, Penningtons Law
Efficient and cost effective
Fraser Tordoff, Simpson Duxbury
Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.
Georgina Kenny, Shoosmiths LLP
Prompt service – I required documents signing urgently and received the documents back very quickly.
Megan Barker, Solicitor, Pryers
“Tremark have been extremely helpful, they know the rules well and offer great practical advice.”
“We have been extremely impressed Tremark’s professionalism and by the level of ongoing communication that we receive providing us with updates and advice on the progress of each case.”
Paul Hunt , Credit Control Supervisor, B&M Waste Services Ltd
Emilie answered queries promptly and provided updates as soon as she was able. She provides an excellent, friendly and professional service.
Christine Hunter, Weightmans LLP
“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”
Samuel Pedley, Solicitor, MFG Solicitors LLP
Easy to contact and provided regular updates. Took an actual interest in the case.
Alex Taylor, Flagate LLP
Tremark know what is needed and we do not need to enter into lengthy, unnecessary correspondence when sending instructions across. Quick instructions and reports always received promptly.
Jennifer Elphick, TLT Solicitors
Efficient and excellent
Philip Myers, Partner, Freeths LLP
Always respond promptly and are very informative. I always deal with the same person which is nice also. No negatives to report of, Always respond promptly and are very informative.
Rebecca Ford, Shakespeare Martineau
I felt the service was excellent. Emilie was really efficient and helpful after my first enquiry, sending me in the information I required by email within seconds of our discussion! I liked the promptness, efficiency and reasonable cost.
Joanna Blakelock, Wilsons LLP
Tremark are consistently excellent in the service they provide. They are so reliable and regularly (and happily) assist even with last minute instructions. All communication is prompt and I am always kept up to date. The certificates of service are also perfect. I would recommend Tremark to everyone.
Elizabeth Perris, Squire Patton Boggs
Emilie Smith was excellent in keeping me informed as to the progress of service of documentation. Easy to give instructions, and good reports provided.
Richard Burraston, Stevensdrake Solicitors
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