Worldwide Investigations.

“We have been extremely impressed Tremark’s professionalism and by the level of ongoing communication that we receive providing us with updates and advice on the progress of each case.”

We liked your efficiency in dealing with sensitive data that needed serving. Clear and effective communication throughout the service and keeping the customer up to date with information and even when couldn’t deliver keeping up to date with the customer and updating regularly throughout until the package was delivered.

I found Tremark, and in particular Karl Brooker, to be very fast and professional. The service was easy to access and transparent throughout.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

As always a seamless service and I have no doubt that the team are working in my client’s best interest. I have already referred our Real Estate team to you and would to any other professional!

Quick, efficient, friendly.

Very good value for money

You are so reliable, efficient and responsive. We entirely trust you to deliver and you always do! I was speaking to a colleague in our London office today who has used you recently based on the Leeds’ office recommendation. He said to me today that he will always use Tremark from now on as you provided such a fantastic service during these uncertain times as a result of Covid-19. It is times like these that we need someone to rely on and we can certainly rely on Tremark. You deserve a large pat on the back for the service you deliver. You can’t improve – you are excellent – keep on doing what you are doing! You offer a fantastic service and are so reliable even during these uncertain and unprecedented times we are finding ourselves in.

Karl was excellent. Two urgent serves were organised at very short notice. Karl reported back as soon as each was complete which I appreciated.

Easy to use and reliable!

I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.

Karl goes the extra mile and is always available at the end of the phone when I need him. It’s a breath of fresh air.

Fast and reasonably priced. Emilie was very prompt at keeping me updated and responding to my queries.

Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

Very prompt and i received the information almost immediately

“I was surprised to be contacted regarding my late grandmothers will. I changed my surname when I was a small child when my mother remarried. My grandmothers family did not know my surname but Tremark were given my mother’s maiden name and they found me through that. Thank you!”

Simple, straightforward service.

Efficient and cost effective

Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.

Quick response – we were kept updated if there were any expected delays. Kept well informed throughout.

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process.

I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.

This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.

“Mark and the team at Tremark have carried out a number tracing and investigatory activities for us over a number of years, They have always achieved great results and are a very personable and effective team. I would highly recommend them.”

The service was very professional, with regular communication and efficient delivery.

Tremark answer the phones promptly unlike other providers

We have used Tremark on other matters that we have had in our department and pass your details to anyone who is looking for your expertise. I do apologise that I cannot provide you with an improvement to your service but I have heard no complaints so you are obviously doing very well.

I found your firm easy to deal with. I particularly liked the email updates and confirmation that I received so that I know that what I had asked your firm to do you were doing and I did not have to worry about it – thank you.

I have always spoken/corresponded with Ben Mansell and Karl Brooker when providing Tremark with instructions and they are always very helpful and professional. Keep up the good work guys.

Comprehensive reports, easy to read and we are kept informed throughout the process.

The service was really good. Promptness, courtesy, quick, professional

Very efficient

“I am confident that when instructing Tremark, they are going to act professionally to get a result.”

“We have used Tremark for several years and are delighted with the services they offer which allows us to use our skills and concentrate on selling our product to new prospects, whilst ensuring that in the long term we are still able to do business with our existing customers.”

Very quick – efficient from the first phone call which was answered within seconds and very happy to help with a tight deadline. Great communication from Emilie Smith.

Emilie Smith was excellent in keeping me informed as to the progress of service of documentation. Easy to give instructions, and good reports provided.

“Tremark have been extremely helpful, they know the rules well and offer great practical advice.”

Professionalism and speed. I’ve used Tremark for many years and always ‘took them with me’ when moving from firm to firm as my career advanced.

The defendant had moved address and the process server still managed to serve the summons on the day promised with a little detective work, letting us breath a sigh of relief

Karl and the team are the most reliable process servers I have come across in my years of requiring these services. Nothing is ever too much trouble, no matter how demanding we need to be. They have never let me down and I have full trust in their services.

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Friendly staff who are prompt with responses

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

Very easy to deal with and made the whole process very smooth.

It was easy to instruct Tremark and I was kept updated throughout, although on this occasion we did not receive a match.

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

We have used Tremark a number of times and have never had any issues, the service is always efficient and helpful.

Service was excellent, nothing to improve upon. Efficient, timely service of proceedings on a Defendant

Our instruction was dealt with extremely quickly and professional – no need for improvement. I liked the speed of service and that I received regular updates.

Tremark is overall very professional.

Reports are clear and concise and can be forwarded straight to our clients

Tremark are professional, friendly and offer a quick and reliable service. We view them as an extension of our team.

Accommodating and quick service – thank you!

No improvements necessary. Excellent service! Would highly recommend to anyone.

Karl was professional and responsive, and the task was managed efficiently. 

Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.

My area of work can be reactive, with an imminent deadline to comply with. Tremark have always been a great resource and have always assisted me to meet tight deadlines of filing documents at Court, amongst other things.

Always very positive and happy to help, notwithstanding instructions are generally urgent. Extremely reliable.

Fast, efficient and Tremark did exactly what they said they would.

You provide a very good service.I have used your services over many years and will continue to do so. Efficient and speedy.

Very responsive and kept fully appraised

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Clear & concise reports, quick turnaround and a friendly efficient service from whomever i spoke with.

Quick, efficient and no fuss.

I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.

Staff are always approachable and friendly when speaking over the phone. My overall opinion on with Tremark is that nothing is too much trouble and they will help whenever and wherever they can, even just with advise on how to proceed with a case.

Very fast and excellent, Emilie was amazing!

Very response on email and always willing to assist at short notice. Tremark are reliable and always provide a great service.

I can always rely on Tremark to deliver a friendly, open and professional service. Julia Alexander is always wonderful to speak with, very engaging and you feel well looked after.

The service was superb. Rapid. Detailed. Precise.

“As a first year trainee solicitor in the Corporate Recovery team, I have used Tremark on numerous occasions and have always been impressed. They are pro-active and consistently deliver a quick and effective service.”

Simple instruction and straightforward response

“Tremark offer an excellent tracing service on a ‘No Trace, No Fee’ basis. If we need to trace a subject urgently we know that they will do everything they can to locate the subject.”

You are the ‘Ronseal’ of the legal support service world. You do what it says on thee tin, in a no nonsense proficient manner. It really helps that Karl, Ben and Melanie are such good people to work with.

Ben Mansell has always ben extremely prompt and great to speak with.

You have an efficient and reliable service that I can offer to my clients

Professional, precise and would definitely use the service again.

I have found your service to be extremely efficient. In this particular case, I simply emailed the document for personal service and it was dealt with immediately and served within an hour of you receiving it. Like the ease of instructing you.

It was an easy transaction, you just got on with it, and reported back with your findings.

Having used Tremark several times, I can confidently recommend their services to fee earners across my firm. I have found them to be fast, efficient and extremely cost effective!

Very Pleased with the service and confidentiality of the progress involved.

Easy to contact and whoever answers in the office take’s responsibility.

Always very prompt turnaround which is extremely important to our clients.

I dealt with Ben Mansell at Tremark and he was very quick at responding to my queries, very helpful and proactive.

I like the immediate email confirmation of receipt of instructions and the prompt responses I get when I do contact on cases either by call or email.

Excellent service provided. We liked the speed and the range and breadth of information provided

“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”

I like the fact instructions are acknowledged quickly and i am kept up to date with progress being made. I think the service you offer is very efficient – keep doing what your doing.

Outstanding services – couldn’t commend highly enough!! Documents served within 24 hours. Fantastic service!

Our enquiry was responded to on the same day, providing all the required information in the initial email which was easy and straightforward so we were able to forward this on to clients. Once instructed, we were kept up to date on the service and received confirmation of the same on the same day.

Service was spot on. Richard was professional and efficient. He gave me good indication of costs to set my expectations.

Very pleased with the service. Will be sure to recommend and use again.

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

Super quick response and a prompt delivery of service.

Tremark are always professional, efficient and friendly. Furthermore, you have a knack for being able to help out in a bind. The fact that the short notice instruction given to you at 4:30PM on the Friday before Bank Holiday weekend was even contemplated was perfect. The fact that it was dealt with within 15 minutes, the documents were delivered the next day and there was a certificate of service sent through so quickly after was above and beyond. You always deal with every request (no matter how short-notice or complicated) without breaking a sweat.

Our firm wanted to try an alternative process server and Tremark were recommended to us. We have be very impressed with the level of service, professionalism and expertise offered to us by the whole team. Safe to say our firm will be using Tremark going forward.

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

Tremark offers an essential service that meets our needs, when working to strict deadlines it is important that we can locate an individual that has absconded.

Easy to communicate with and understood our requirements.

Efficient and excellent

Very happy with service and have recommended to colleagues, Jules is a star!