Enforcement in Scotland.

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

I can always rely on Tremark to deliver a friendly, open and professional service. Julia Alexander is always wonderful to speak with, very engaging and you feel well looked after.

Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!

Very prompt and i received the information almost immediately

I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.

It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.

Quick and easy. Very prompt service with no issues.

Simple instruction and straightforward response

I like that one quick email is an instruction and the quick confirmation that they have received the instruction

I don’t think there is anything you can improve on. I like that I get emails keeping me up to date without prompting.

Very prompt response and dealt with the instruction urgently within the timescales requested

Karl goes the extra mile and is always available at the end of the phone when I need him. It’s a breath of fresh air.

Friendly and helpful staff.

Professional and knowledgeable.

Very happy with service and have recommended to colleagues, Jules is a star!

Karl and the team are the most reliable process servers I have come across in my years of requiring these services. Nothing is ever too much trouble, no matter how demanding we need to be. They have never let me down and I have full trust in their services.

I have used Tremark on a number of matters, and have always found everyone I have dealt with has been super helpful and lovely

Efficient and cost effective

Prompt service – I required documents signing urgently and received the documents back very quickly.

We get updates, even when you are struggling to trace.

I felt the service was excellent. Emilie was really efficient and helpful after my first enquiry, sending me in the information I required by email within seconds of our discussion! I liked the promptness, efficiency and reasonable cost.

This was a tricky service because the subject is skilled at ignoring or avoiding things. There was a dogged determination to serve the process which paid off.

You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.

Always get on with the job with no fuss and very effectively.

Please just keep doing what you do so well. Dealing with you was Courteous, efficient and utterly professional. I can only describe it as a refreshing change to many other so-called professional firms I deal with. I am only a micro business and would probably only produce a few instructions every year, but will not hesitate to use your services every time in future and to recommend to you friends and associates. I liked your energy and enthusiasm to take on and complete the instruction and then to exceed my expectations my completing within a day or two.

Completed the tasks as asked for in a very timely manor. Spot on service and would definitely use again should the needs arise.

The process ran smoothly and I was very happy with the result. Julia was excellent in handling my instructions.

Tremark answer the phones promptly unlike other providers

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

Very efficient and prompt with our instructions, helpful and understanding of the urgency. Professional and quick to please.

“Tremark have been extremely helpful, they know the rules well and offer great practical advice.”

The service was superb. Rapid. Detailed. Precise.

I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.

Friendly, professional informative staff. Quick responses.

Ben Mansell has always ben extremely prompt and great to speak with.

Tremark know what is needed and we do not need to enter into lengthy, unnecessary correspondence when sending instructions across. Quick instructions and reports always received promptly.

“Tremark know their stuff. They have given my some great practical advice and turn things around quickly.”

I liked the responsiveness and the professionalism

I believe that the service I was provided with was excellent and could not name something to improve on.

Julia was incredibly helpful and provided a wonderful service and enabled us to carry out the work we needed in a short time frame.

“I have used Richard’s tracing agent services when required over a number of years and have been happy with the quick turnaround, successful and useful results, and the good value for money.”

“I have worked with Mark Hodgson and his team at Tremark for over 15 years on various and frequent assignments, usually on an urgent basis and they have consistently delivered a first class service without exception. I have no hesitation recommending Tremark.”

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Tremark has excelled above and beyond my expectations. My phone calls were always answered very promptly. Emilie Smith was always happy to help and had a friendly manner upon every contact, whether it was via telephone or email. I was always kept up to date regarding my request and my instructions were acknowledged and followed correctly. I couldn’t have asked for a smoother service.

Professional, timely and quality. Great staff, good service and highly recommended.

Prompt service. I like the no fee no trace arrangement.
Financial status reports are helpful.

User Friendly

Knowledgeable, to the point and expedient.

Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.

Emilie Smith was excellent in keeping me informed as to the progress of service of documentation. Easy to give instructions, and good reports provided.

I liked the attention of care of the process server, and the regular updates by Emilie.

The friendliness of the service as well as being kept up to date promptly.

Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.

Our enquiry was responded to on the same day, providing all the required information in the initial email which was easy and straightforward so we were able to forward this on to clients. Once instructed, we were kept up to date on the service and received confirmation of the same on the same day.

Quick, efficient and no fuss.

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.

Good value for money – Quick turnaround

I liked the emails from Emilie, she always very polite and friendly

I think the service is perfect. Professional, efficient and fast.

Fast, efficient and Tremark did exactly what they said they would.

Very quick – efficient from the first phone call which was answered within seconds and very happy to help with a tight deadline. Great communication from Emilie Smith.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

I do not think the service could be improved Tremark carried out my instructions well and were contactable by telephone to confirm service had been effected. Easily contactable by telephone, and I dealt with one person throughout (Emilie Smith).

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

I really liked the the quick response regarding enquiries as to obtaining a Pre-sue report and the quick response in obtaining an expedited Pre-sue report

“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”

Excellent email updates. Thorough report and great service all round!

“Tremark provide an excellent professional service they are friendly and always provide a personal touch when we deal with them.”

You have an efficient and reliable service that I can offer to my clients

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

Really quick response to a last minute request from us!

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process. We liked the constant updates and quick response to questions.

I have always spoken/corresponded with Ben Mansell and Karl Brooker when providing Tremark with instructions and they are always very helpful and professional. Keep up the good work guys.

This was my first time using Tremark and found Fiona and Emilie to be very helpful, quick and efficient

“I use Tremark to carry out various investigations on our behalf, from tracing people to attending properties and serving documents we know we can rely on them to carry out the work in a professional manner.”

The friendly, helpful staff and prompt assistance with facilitating a quick turnaround.

You went the extra mile to help in a difficult case

Very good value for money

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”

Extensive work put into providing accurate and up to date information

Ben kept us up to date and made sure everything ran smoothly.

Extremely efficient and usually successful in tracing who I need.

“I emailed Tremark asking whether they could help to serve documents in Jersey. They had the documents served within a matter of hours.”

Having used Tremark several times, I can confidently recommend their services to fee earners across my firm. I have found them to be fast, efficient and extremely cost effective!

“I was surprised to be contacted regarding my late grandmothers will. I changed my surname when I was a small child when my mother remarried. My grandmothers family did not know my surname but Tremark were given my mother’s maiden name and they found me through that. Thank you!”

Always very prompt turnaround which is extremely important to our clients.

“I needed documents serving in the Channel Islands urgently. Tremark were exceptionally responsive and had the job completed within 5 hours at a very reasonable price.”

Friendly staff who are prompt with responses

Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

Ben was extremely professional and helpful and kept us updated

Very Pleased with the service and confidentiality of the progress involved.

You were very speedy with a clear, comprehensive quote for the services I required. Once instructed you carried out the service of the documents very quickly, and provided me with the appropriate certificates of service straight after that.

Service was spot on. Richard was professional and efficient. He gave me good indication of costs to set my expectations.

Very pleased with the service. Will be sure to recommend and use again.

Extremely efficient service.

Efficient and excellent

Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.

Speed of service was excellent.