Our People.

Our People

Tremark Associates is a people business and it is the quality of our employees that ensure we can deliver a first-class quality service day in, day out. They are crucial to our vision of becoming the leading brand name in the Investigations Industry and raising the perception of Enquiry Agents in general.

None of this happens by chance. We invest significant time and resources to ensure we have the right people on board to deliver what our customers need. We respect and value our staff, and we have a strong commitment to equal opportunities.


Our Team

  • Mark
    Hodgson

    Chairman & Founder

    Since founding the business in 1995 at the tender age of 25, Mark’s professionalism and understanding of client and market needs has driven Tremark to be the highly proficient company it is today. As the Managing Director, Mark assumes numerous roles and responsibilities within the business, and also leads his team to excellence. His influence extends beyond Tremark, as a current member of the General Council and a former President of the Association of British Investigators. He is also a member of the Institute of Credit Management and the World Association of Detectives.
    Mark is a devoted father to his two children and a devoted fan to Leeds United. He is a keen runner and cyclist and loves to travel and explore new destinations.

    E: T: 0113 2636466

    LinkedIn
  • Karl
    Brooker

    Commercial Director

    Karl is one of Tremark’s longest serving team members dedicating 17 years of service to the company, and now holds the position of Director of Operations. He’s the go-to guy for overseeing operations, ensuring clients are taken care of and managing sub-contractors.
    A fresh-faced marketing graduate on arrival at Tremark, life has changed drastically for Karl, now a devoted family man with two energetic boys and dogs. Known for being a fan to no less than three football teams, Burnley, Everton, and Harrogate Town, he’s often seen cheering them all on or kicking a ball around with his boys. When he’s not scoring goals, you can find Karl with his sons glued to the cricket and football.

    E: T: 0113 2636466

    LinkedIn
  • Edith
    Serkovich

    Chief of Staff

    Edith joined Tremark in February 2023 as Mark’s right-hand woman. Her organisational skills and attention to detail assist her with overseeing compliance processes and ensuring the business is primed and ready for its annual audit. Edith’s role also includes project management and marketing, leveraging her strategic thinking and creative flair.
    Outside of work, Edith is kept on her toes as a mother to a vibrant toddler boy. When she has a spare moment, she finds balance and rejuvenation through yoga, swimming, running, and pottering in the garden nurturing her experimental planting. Her secret paradise is the Greek Islands, where she finds solace and inspiration.

    E: T: 0113 2636466

    LinkedIn
  • Ben
    Mansell

    Process Serving Manager
    & Qualified Investigator

    Having joined Tremark in 2011, Ben has risen through the ranks to his current role as Process Serving Manager. Renowned for his composed demeanour, Ben tackles every enquiry with unwavering professionalism, consistently delivering exceptional results.
    He is a loyal West Ham fan and shares this passion with his soon-to-be teenage son, who is Leeds born and bred! He enjoys the outdoor life with his beloved labradoodle going on walks at each end of the day. A former DJ in Spain, his passion is still strong for music. Nowadays you will find him appreciating tunes in the garden whilst overseeing the BBQ and nursing a beer instead of in a sweaty club.

    E: T: 0113 2636466

    LinkedIn
  • Claire
    Brook

    Operations Manager (ASP)

    Claire is another a long time employee of the Tremark Group. Claire was recently promoted to ‘Operation Manager of Tremark ASP. This division of the business act for overseas based clients as Process Agent within England and Wales. Claire  liaises with clients  ensuring every detail of the appointment is handled with precision.

    Beyond her professional role, she effortlessly juggles being a dedicated mum to three children and is an avid Leeds Rhinos fan. Her rugby cheerleading extends to every weekend where you’ll find her on the sidelines, braving the unpredictable British weather, to support her budding rugby star eldest son.

    E: T: 0113 2636466

    LinkedIn
  • Julie
    Liversidge

    Accounts &
    Head Office Manager.

    Julie is another longstanding and loyal team member of Tremark and has been with us since 2006. As the company’s Bookkeeper and Office Manager, Julie is extremely organised, diligent and trustworthy, which is handy as she makes sure everyone gets paid on time!  She keeps the office shipshape, ensures insurances up to date, and welcomes and onboards new employees helping them settle in with ease. She also has a talent for organsing the most memorable Tremark Christmas parties!
    When she’s not conquering the corporate world, Julie can be found enjoying a cinematic adventure with a glass of crisp white wine, harmonising her social life and enjoying her love of music.

    E: T: 0113 2636466

    LinkedIn
  • Emilie
    Smith

    Head of Customer Care
    & Qualified Investigator

    Emilie has been a valued member of the Investigations Department here at Tremark since 2017, where she’s been thriving in the role. She effortlessly creates excellent working relationships with her clients through her natural charm and sense of humour and has recently been promoted to Head of Customer Care.

    When she’s not closing off instructions with wit and efficiency, she’s a supermum to her young child and a brave soul taming her moody cat. You might also spot her rocking out at live music events, spreading joy like confetti. She’s a true rockstar, both in and out of the office!

    E: T: 0113 2636466

    LinkedIn
  • Richard
    Wooler

    Qualified
    Investigator

    Richard is a seasoned senior qualified investigator with over 32 years of experience in the Investigations industry. He is adept at locating individuals and unearthing vital details about them such as financial status, lifestyle, and asset identification, making him an invaluable asset in Tremark’s ‘Pre-Sue’ enquiries.

    Richard is a keen supporter of Rugby League, and an avid fan of Leeds Rhinos. Travel in the UK and abroad is his number one passion, and he finds relaxation and joy in activities like deep sea fishing, indulging in curry, camping, and cherishing time with his children.

    E: T: 0113 2636466

    LinkedIn
  • Ken
    Robson

    Qualified Investigator & Process Server

    Ken brings nearly two decades of experience in the Metropolitan Police to his role as Investigator here at Tremark. Formerly, he served in multiple investigationary roles and Specialist Operational policing around the capital including Specialist Searches.

    When he’s not dedicated to his professional pursuits, Ken indulges in his passion for motorcycles. He’s an avid motorcyclist who embarks on thrilling journeys across Europe to follow MotoGP racing and Irish road racing. With a collection of personal motorcycles, he’s always ready to hit the road. Ken is also a long-suffering Sunderland football supporter.

    E: T: 0113 2636466

    LinkedIn
  • Brenda
    Lightowler

    Qualified Investigator
    & Process Server

    Brenda has worked as an investigator and process server in the north of England for over 25 years. She has particular expertise in dealing with the most evasive of subjects. Modest Brenda attributes her success to her appearing as an unassuming lady, but she has a remarkable ability to gain access to places and extract information where her male colleagues have struggled.

    A ‘Cracking Yorkshire Lass’, born and bred in Bradford, Brenda is a proud mum of two strapping lads. She list’s coaching her young granddaughter into the art of shopping and swimming as her favourite pastimes.

    E: T: 0113 2636466

    LinkedIn
  • Richard
    Lessing

    Investigator
    & Process Server

    Richard started working for Tremark in 2020, one week before the pandemic, having previously worked as an independent process server. An upside of that time was the clear roads without any traffic, which helped Richard ease his way into the role.

    At home, he is a a long suffering but now extremely hopeful Arsenal fan and very much a family man. His 2 boys like to think of him as their personal taxi service, the dog thinks of him as his personal trainer on their evening walks, and the tortoise just ignores him.

    E: T: 0113 2636466

    LinkedIn
  • Andy
    Kemp

    Qualified
    Investigator

    Andy is another of Tremark’s highly experienced motorbike investigator team and is one of our process serving and investigation specialists. He provides clients with the swift and professional service of legal documents that they have come to expect.

    Formerly based in London, but now enjoying a more peaceful life up north, Andy has over 30 years in the Metropolitan Police force where he rose to the rank of Sergeant with special responsibilities for missing persons and child protection.

    E: T: 0113 2636466

    LinkedIn
  • Fiona
    Nicholson

    Qualified Investigator
    and Administrator

    Fiona has been an integral part of the Tremark family since 2006. She started in the Customer Service department, moved to Collections, and finally progressed to our Investigations department, where she specialises in people tracing. She leads on tracing operations and actively engages in tracing investigations herself.

    Fiona thrives off her busy life, being a mummy of seven and a grandma of four. Known as the music aficionado and Fashion Queen of the office, she also brings her impeccable taste and eye for design to her passion of Interior Design. Her home was featured in a prominent magazine and she even declined the opportunity to be a part of a television show, a testament to her humble nature and focus on her work.

    E: T: 0113 2636466

    LinkedIn
  • Janine
    Farrar

    Investigations Account Manager

    Janine joined Tremark in May 2023 and quickly cemented herself into being part of the Tremark family. She is a part of the Investigations team and has mastered process serving where she keeps her focus.

    Prior to her Account Manager role here, she ran her own business and used her creative flair working in fashion visual merchandising. At home, she is kept busy being a mother to her son and embracing fitness and exercise. She is a lover of fashion, crafting and has a secret penchant for reality television.

    E: T: 0113 2636466

    LinkedIn
  • Lisa
    Harrison

    Credit Controller

    Lisa has been an integral part of Tremark since 2009. She brings her expertise to our debt collection team and holds the role of our company’s Credit Controller.

    Lisa is more than just a colleague; she is a cherished member of our team. Her vibrant personality fills the office with laughter and joy, and she is like a mum to many.

    Beyond her professional life, Lisa is a dedicated mother to two beautiful daughters and a proud grandmother to two wonderful grandchildren. Family time and a dash of “me time” keep her supercharged.

    E: T: 0113 2636466

    LinkedIn
  • Aldiny
    Guerra

    Investigations Account Manager

    Aldiny joined Tremark in January 2024 and is fast becoming an asset to the Investigations team as she diligently learns the ropes in all aspects of process serving. She brings a wealth of account management and customer service experience and, to add to her bow, she can skilfully speak seven different languages.

    Away from investigations, she is a very busy mother of two boys, has found a new talent in DIY and decorating, and loves nothing more than dancing and listening to music. On top of all that, she loves to find peace and creativity in baking and cake decorating and created a side-hustle sculpting cakes for friends and family. She puts her very best into everything that she does.

    E: T: 0113 2636466

    LinkedIn
  • Siena Murray

    Investigations Account Manager

    We welcomed Siena to Tremark in May 2024, and with her law graduate background and excellent cocktail making skills she has fast become a popular and indispensable addition to the Investigations team. As a former professional mixologist, she is innovative, fast-acting and knows exactly how to deliver excellent customer service. Her favourite cocktail to make is an Old Fashioned, admired for its simplicity and complexity. When it comes to enjoying a drink, she prefers a refreshing Mango Caipirinha. Siena is also an avid reader, particularly of crime novels, and her latest good read is “The Girls Who Disappeared” by Claire Douglas. Siena’s unique blend of skills and passions makes her a valuable addition to the team.

    E: T: 0113 2636466

    LinkedIn
  • Joshua
    Shaw

    Investigations
    Administrator

    Josh is another of Tremark’s employees who has climbed the professional ladder to become an invaluable part of the Investigations team. With a passion for learning, he diligently supports investigations administration while constantly striving to acquire new skills and advance further.

    Adding to his personal milestones, Josh recently embraced fatherhood. Standing tall at 6’3″, he exudes a gentle giant persona, defying expectations with his favourite sport being Mixed Martial Arts. Outside of work, Josh finds solace in the gym, where he maintains his physical fitness, and indulges in his passion for cycling.

    E: T: 0113 2636466

    LinkedIn
  • Ruby the
    Office Dog

    Emotional Welfare

    Ruby is our much-loved office dog who accompanies her “staff,” Mark, to work, often after a delightful run around along a muddy track.

    With her warm presence and adorable face, she diligently visits each office member, ensuring everyone is doing well. Whether perched on a lap or a desk, she seeks affectionate cuddles before finding her spot as near to Lisa as possible.

    The highlight of Ruby’s workday is lunchtime, when she eagerly anticipates the possibility of scoring a savoury slice of ham from someone’s sandwich.

    E: T:

    LinkedIn

Field Agents and Investigators

All of our investigators, field agents and process servers are subjected to Tremark’s own Service Level Agreement and all have been vetted to the BSI 7858 code of practice – ‘Security screening of individuals employed in a security environment’.

Our Investigators, process servers and all field agents :

  • Have demonstrated their competency
  • Are fully informed of developments and changes in the law and procedures affecting investigation services
  • Are given clear instructions of what is required of them, at the outset of each assignment
  • Are subject to quality monitoring and mystery shopper type activities
  • Hold Professional Indemnity Insurance
  • Are notified as Data Controllers with the Information commissioner’s office
  • Clear of any adverse credit data
  • Bound to a professional code of conduct
  • Subject to a robustly enforced complaints and discipline systems
  • Able to access controlled information that is unavailable to investigators outside The Association of British Investigators

At Tremark Associates we operate our own strict code of conduct and ethics, to which each field agent must adhere. Our commitment to clients is that we will, at all times, be:

  • Fair
  • Ethical
  • Professional
  • Transparent
  • Accountable
  • Honest
  • Cautious
  • Thorough
  • Law abiding
  • Mindful of the confidentiality of that with which we are entrusted
  • Protect and enhance the reputation of the Industry and our clients