People Tracing.

I liked the emails from Emilie, she always very polite and friendly

Kept up to date throughout and email communication is quick

Ben was extremely professional and helpful and kept us updated

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

“We have been extremely impressed Tremark’s professionalism and by the level of ongoing communication that we receive providing us with updates and advice on the progress of each case.”

Tremark are always professional, efficient and friendly. Furthermore, you have a knack for being able to help out in a bind. The fact that the short notice instruction given to you at 4:30PM on the Friday before Bank Holiday weekend was even contemplated was perfect. The fact that it was dealt with within 15 minutes, the documents were delivered the next day and there was a certificate of service sent through so quickly after was above and beyond. You always deal with every request (no matter how short-notice or complicated) without breaking a sweat.

Very professional, quick and helpful responses by phone and email when you contact them, always willing to try and accommodate your requirements.

Our enquiry was responded to on the same day, providing all the required information in the initial email which was easy and straightforward so we were able to forward this on to clients. Once instructed, we were kept up to date on the service and received confirmation of the same on the same day.

You have an efficient and reliable service that I can offer to my clients

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

Very efficient

I find your service excellent and I find that anyone I speak to or have email correspondence with very helpful.

I like that one quick email is an instruction and the quick confirmation that they have received the instruction

“I use Tremark to carry out various investigations on our behalf, from tracing people to attending properties and serving documents we know we can rely on them to carry out the work in a professional manner.”

We have used Tremark on other matters that we have had in our department and pass your details to anyone who is looking for your expertise. I do apologise that I cannot provide you with an improvement to your service but I have heard no complaints so you are obviously doing very well.

I found your firm easy to deal with. I particularly liked the email updates and confirmation that I received so that I know that what I had asked your firm to do you were doing and I did not have to worry about it – thank you.

Good value for money – Quick turnaround

Very quick turnaround time and efficient. Great client service.

I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.

It is a transparent service and the job is done quickly and efficiently.

Simple, straightforward service.

You are always very prompt at acknowledging instructions and replying to emails. You keep me well informed through and provide additional information when requested. Carry on doing what you are doing 🙂 I deal with Emilie normally and she is always extremely helpful, accurate and generally lovely to deal with.

Excellent and professional service! – Nothing to improve – really pleased!

Tremark are consistently excellent in the service they provide. They are so reliable and regularly (and happily) assist even with last minute instructions. All communication is prompt and I am always kept up to date. The certificates of service are also perfect. I would recommend Tremark to everyone.

Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.

I don’t think there is anything you can improve on. I like that I get emails keeping me up to date without prompting.

The defendant had moved address and the process server still managed to serve the summons on the day promised with a little detective work, letting us breath a sigh of relief

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

We have used Tremark a number of times and have never had any issues, the service is always efficient and helpful.

Very good value for money

Very polite and knowledgeable staff, very easy to deal with. always friendly and understanding. no need for a full explanation, all the staff anticipate our requirements.

I liked the attention of care of the process server, and the regular updates by Emilie.

Customer service was excellent, Emilie was quick to respond, knowledgeable and cheerful throughout, a pleasure to work with.

For the price of your service I do not consider you could improve. It is quick and efficient and delivers what it says on the tin

Professional and efficient service.

We liked your efficiency in dealing with sensitive data that needed serving. Clear and effective communication throughout the service and keeping the customer up to date with information and even when couldn’t deliver keeping up to date with the customer and updating regularly throughout until the package was delivered.

Always respond promptly and are very informative. I always deal with the same person which is nice also. No negatives to report of, Always respond promptly and are very informative.

I very much like the fact its a simple, easy to use service. I know that I can send the information over, it will be confirmed, and then I hear back without having to chase. Its a very efficient serivce and a service which I hope we can use for many years

“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.

You were extremely clear on what info you required to effect service, and you were very efficient in checking the requirements of certifying service, to ensure that you did so in compliance with Scots law, as the matter related to service of Scottish proceedings. Julia was very friendly and efficient

“I needed documents serving in the Channel Islands urgently. Tremark were exceptionally responsive and had the job completed within 5 hours at a very reasonable price.”

Efficient and excellent

Easy to contact and whoever answers in the office take’s responsibility.

“Tremark know their stuff. They have given my some great practical advice and turn things around quickly.”

Tremark are professional, friendly and offer a quick and reliable service. We view them as an extension of our team.

Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”

Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.

I have used Tremark on a number of matters, and have always found everyone I have dealt with has been super helpful and lovely

Extremely efficient. Service of documents well within timescale. Everything I required was carried out professionally and promptly.

Very fast and efficient

Please just keep doing what you do so well. Dealing with you was Courteous, efficient and utterly professional. I can only describe it as a refreshing change to many other so-called professional firms I deal with. I am only a micro business and would probably only produce a few instructions every year, but will not hesitate to use your services every time in future and to recommend to you friends and associates. I liked your energy and enthusiasm to take on and complete the instruction and then to exceed my expectations my completing within a day or two.

Rapid acceptance of instructions and results with minimal unnecessary ‘instructing’ or registration

Efficient and professional

Personal, friendly, always available around the clock to help

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

The friendly, helpful staff and prompt assistance with facilitating a quick turnaround.

Quick, efficient, friendly.

Tremark has excelled above and beyond my expectations. My phone calls were always answered very promptly. Emilie Smith was always happy to help and had a friendly manner upon every contact, whether it was via telephone or email. I was always kept up to date regarding my request and my instructions were acknowledged and followed correctly. I couldn’t have asked for a smoother service.

The process ran smoothly and I was very happy with the result. Julia was excellent in handling my instructions.

As ever, prompt, polite and efficient assistance from Richard Wooler who was quick to accept the instruction and begin work. Trace processed very quickly and report sent through via email, allowing swift progress based upon the results. Excellent value for money. Many thanks!

Everything I receive from Tremark is always of great quality – does exactly what I ask and provides additional helpful details.

Reports are clear and concise and can be forwarded straight to our clients

Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.

“Karl and his team have helped me on numerous occasions with potentially difficult situations. I would thoroughly recommend their service.”

Swift acknowledgments of instructions, comprehensive reports, friendly and helpful staff and competitively priced.

I think the service is perfect. Professional, efficient and fast.

You are far and away the best national provider. Thank you for your service.

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

I received a great service and I do not have anything constructive for you to work on in order to improve. I have recommended you to colleagues based upon the service received.

This was a very fast, efficient, professional and cost effective process. I am very grateful for your assistance.

Very responsive and kept fully appraised

The service was really good. Promptness, courtesy, quick, professional

Professional, precise and would definitely use the service again.

“We were very impressed with Tremark who quickly personally served an aggressive and evasive debtor after previous attempts by a competitor were a total disaster.”

Couldn’t fault the service. Emilie was very friendly and helpful, as was Mark, who phoned whilst attempting to serve the document in relation to some confusion of the address, which had changed.

I dealt with Ben Mansell at Tremark and he was very quick at responding to my queries, very helpful and proactive.

Very response on email and always willing to assist at short notice. Tremark are reliable and always provide a great service.

Great service, love the ‘no find no fee’!

I always deal with Emilie who is amazing and a great asset to Tremark! I could not do without her.

Professional and knowledgeable.

Karl and the team are the most reliable process servers I have come across in my years of requiring these services. Nothing is ever too much trouble, no matter how demanding we need to be. They have never let me down and I have full trust in their services.

“I have worked with Mark Hodgson and his team at Tremark for over 15 years on various and frequent assignments, usually on an urgent basis and they have consistently delivered a first class service without exception. I have no hesitation recommending Tremark.”

I liked the speed at which documents were served and the excellent customer service.

“We instruct Tremark on a wide variety of property litigation matters – including Trespass, Anti Social Behaviour work and Gas Servicing Injunctions; we find them approachable, responsive and professional.”

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”

Extremely efficient service.

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process.

Prompt and efficient service

Friendly and helpful staff, regular updates with no need to chase, Tremark always go above and beyond to deliver an excellent service.

Fast, efficient and Tremark did exactly what they said they would.

I like the fact instructions are acknowledged quickly and i am kept up to date with progress being made. I think the service you offer is very efficient – keep doing what your doing.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

Friendly, good updates. efficient, and a cost effective service!

We are kept up to date. It is rare that I have to chase for news.