Process Serving.

Kept up to date throughout and email communication is quick

The service I receive is always excellent. My instructions are acknowledged quickly and service is always effected without delay. I also really like the friendly tone, especially from Ben and Emilie! I’m not sure there is anything you can improve.

I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.

Very efficient and prompt with our instructions, helpful and understanding of the urgency. Professional and quick to please.

It feels like we are getting personal service from someone senior

Quick, efficient and professional.

“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”

Prompt and efficient service

Great service, love the ‘no find no fee’!

Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.

You were extremely clear on what info you required to effect service, and you were very efficient in checking the requirements of certifying service, to ensure that you did so in compliance with Scots law, as the matter related to service of Scottish proceedings. Julia was very friendly and efficient

We get updates, even when you are struggling to trace.

“Tremark provide an excellent professional service they are friendly and always provide a personal touch when we deal with them.”

“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”

Simple, straightforward service.

“I was surprised to be contacted regarding my late grandmothers will. I changed my surname when I was a small child when my mother remarried. My grandmothers family did not know my surname but Tremark were given my mother’s maiden name and they found me through that. Thank you!”

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

It was an easy transaction, you just got on with it, and reported back with your findings.

Simple instruction and straightforward response

Ben was extremely professional and helpful and kept us updated

Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.

“We instruct Tremark on a wide variety of property litigation matters – including Trespass, Anti Social Behaviour work and Gas Servicing Injunctions; we find them approachable, responsive and professional.”

Very efficient service from a professional team

You are far and away the best national provider. Thank you for your service.

Excellent customer service – always dealt with the same person (Ben Mansell), quick responses to e-mails

Knowledgeable, to the point and expedient.

I don’t think there is anything you can improve on. I like that I get emails keeping me up to date without prompting.

Easy to communicate with and understood our requirements.

Easy to contact and whoever answers in the office take’s responsibility.

We like how helpful everyone is. Knowledge is excellent and the updates clear and often, I always have good efficient service from Tremark.

“I emailed Tremark asking whether they could help to serve documents in Jersey. They had the documents served within a matter of hours.”

“I highly recommend Tremark Associates for process serving. They understand their clients and are always on hand when needed.”

Our instruction was dealt with extremely quickly and professional – no need for improvement. I liked the speed of service and that I received regular updates.

Tremark is overall very professional.

Professionalism and speed. I’ve used Tremark for many years and always ‘took them with me’ when moving from firm to firm as my career advanced.

Efficient, polite and professional service at a reasonable price.

I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.

I like that one quick email is an instruction and the quick confirmation that they have received the instruction

Very prompt response and dealt with the instruction urgently within the timescales requested

Everything I receive from Tremark is always of great quality – does exactly what I ask and provides additional helpful details.

I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.

I really liked the the quick response regarding enquiries as to obtaining a Pre-sue report and the quick response in obtaining an expedited Pre-sue report

Your staff are very efficient, helpful and friendly and the quality of the certificates of service we receive are great.

Accommodating and quick service – thank you!

Fast and reasonably priced. Emilie was very prompt at keeping me updated and responding to my queries.

Very quick – efficient from the first phone call which was answered within seconds and very happy to help with a tight deadline. Great communication from Emilie Smith.

“I have used Richard’s tracing agent services when required over a number of years and have been happy with the quick turnaround, successful and useful results, and the good value for money.”

Tremark know what is needed and we do not need to enter into lengthy, unnecessary correspondence when sending instructions across. Quick instructions and reports always received promptly.

Professional and knowledgeable.

Always respond promptly and are very informative. I always deal with the same person which is nice also. No negatives to report of, Always respond promptly and are very informative.

“We were very impressed with Tremark who quickly personally served an aggressive and evasive debtor after previous attempts by a competitor were a total disaster.”

The service was really good. Promptness, courtesy, quick, professional

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

Emilie answered queries promptly and provided updates as soon as she was able. She provides an excellent, friendly and professional service.

Professional and efficient service.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

I had an urgent job which required a statutory demand serving in North Ireland. Within just a few hours of sending the job to Tremark, I received confirmation that it had been served. Excellent service.

Tremark always provide a professional and efficient service, would not hesitate to recommend their services to my colleagues

You were very speedy with a clear, comprehensive quote for the services I required. Once instructed you carried out the service of the documents very quickly, and provided me with the appropriate certificates of service straight after that.

Professional, timely and quality. Great staff, good service and highly recommended.

I use Tremark only for process serving and we are a low-volume firm but they have arranged service for me nationally and internationally, often at short notice, and I have always been happy with the result.

I have used Tremark on a number of matters, and have always found everyone I have dealt with has been super helpful and lovely

Dealing with Julie is very simple, she always deals with the instruction in a timely manor and service of papers is always carried out as soon as possible.

You went the extra mile to help in a difficult case

Tremark has excelled above and beyond my expectations. My phone calls were always answered very promptly. Emilie Smith was always happy to help and had a friendly manner upon every contact, whether it was via telephone or email. I was always kept up to date regarding my request and my instructions were acknowledged and followed correctly. I couldn’t have asked for a smoother service.

Tremark answer the phones promptly unlike other providers

Quick response – we were kept updated if there were any expected delays. Kept well informed throughout.

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

It is always quick and efficient. I am kept informed as to progress too. Very impressed with the service provided.

Efficient and cost effective

My area of work can be reactive, with an imminent deadline to comply with. Tremark have always been a great resource and have always assisted me to meet tight deadlines of filing documents at Court, amongst other things.

Promptness of service and response times, friendly and helpful manner of staff, reliable service.

Friendly staff who are prompt with responses

Very approachable and responsive with quick turnaround times.

Ben Mansell has always ben extremely prompt and great to speak with.

Extremely professional and responsive service in an urgent situation. Appropriate level of updates, Fair fees and professional

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process. We liked the constant updates and quick response to questions.

The service was superb. Rapid. Detailed. Precise.

Very prompt and i received the information almost immediately

“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”

Tremark staff are efficient, knowledgeable, friendly and easy to deal with. I am more than happy with the current service and can’t think of any improvements. You are always friendly and efficient. There is never any delay in carrying out our instructions

“Ever the professionals Tremark Associates are reliable, efficient and highly regarded. They regularly deal with out of hours and urgent service of documents on behalf of my instructing Solicitors and they offer an excellent and wide-ranging tracing facility. I have no hesitation in recommending their services.”

We liked your efficiency in dealing with sensitive data that needed serving. Clear and effective communication throughout the service and keeping the customer up to date with information and even when couldn’t deliver keeping up to date with the customer and updating regularly throughout until the package was delivered.

I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.

Very quick response to initial instruction and prompt service. Statement of service received same day.

Professional, friendly and great service!!

Could not find fault with my experience with Tremark. I am very impressed as to how quickly they completed the work

Efficiency, Can trust we will be updated rather than having to chase. Very proactive rather than reactive.

Easy to contact and provided regular updates. Took an actual interest in the case.

For the price of your service I do not consider you could improve. It is quick and efficient and delivers what it says on the tin

Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.

Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.

Excellent service provided. We liked the speed and the range and breadth of information provided

I like the immediate email confirmation of receipt of instructions and the prompt responses I get when I do contact on cases either by call or email.

You are the ‘Ronseal’ of the legal support service world. You do what it says on thee tin, in a no nonsense proficient manner. It really helps that Karl, Ben and Melanie are such good people to work with.

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process.

Personal service is important, especially on time sensitive matters. This was a big plus and we are now planning to use you more regularly for two large clients.

User Friendly

Tremark have always impressed me with their professional manner and timely results. I have found all the staff to be extremely helpful in achieving the best results possible.