Quality Policy.

At Tremark, we are committed to delivering exceptional quality in all aspects of our products and services.  We aim to achieve this by implementing a quality management system that complies with both the international standard of good practice ISO9001:2015 and the code of practice for the provision of investigative services BS102000:2018.

Our quality policy is strongly driven by the following management principals and behaviours:

Customer Satisfaction

Build a mutually profitable relationship with our customers ensuring their long-term success through the understanding of our customers’ needs and the needs of their customers as well.

Continuous Improvement

Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys.

Compliance

Adhere to all applicable laws, regulations and industry standards to ensure that our services meet the highest levels of safety reliability and performance.

Quality Assurance

Achieve our commitments for quality, cost, and schedule.

Risk Management

Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management.

Employee Development

Develop staff competencies, creativity, empowerment, and accountability through appropriate development programs and show strong management involvement and commitment.

Supplier Relationships

Collaborate closely with our suppliers to create mutually beneficial relationships built on trust, transparency and a shared commitment to quality.

Environmental Responsibility

Conduct our operations in an environmentally responsible manner to minimise our impact on the environment.

Adherence to this policy involves all the Company’s activities and services and their effects. This policy is understood, implemented, and maintained at all levels within the organisation. This policy includes the setting and publication of our objectives, and this is publicly available.

The Chairman and CEO has the ultimate responsibility for the effective operation of the Quality Management System.

Mark Hodgson – CEO, Founder and Chairman

Tremark Associates Limited

Dated this 18th March 2024