At Tremark, we are committed to delivering exceptional quality in all aspects of our products and services. We aim to achieve this by implementing a quality management system that complies with both the international standard of good practice ISO9001:2015 and the code of practice for the provision of investigative services BS102000:2018.
Our quality policy is strongly driven by the following management principals and behaviours:
Build a mutually profitable relationship with our customers ensuring their long-term success through the understanding of our customers’ needs and the needs of their customers as well.
Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys.
Adhere to all applicable laws, regulations and industry standards to ensure that our services meet the highest levels of safety reliability and performance.
Achieve our commitments for quality, cost, and schedule.
Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management.
Develop staff competencies, creativity, empowerment, and accountability through appropriate development programs and show strong management involvement and commitment.
Collaborate closely with our suppliers to create mutually beneficial relationships built on trust, transparency and a shared commitment to quality.
Conduct our operations in an environmentally responsible manner to minimise our impact on the environment.
Adherence to this policy involves all the Company’s activities and services and their effects. This policy is understood, implemented, and maintained at all levels within the organisation. This policy includes the setting and publication of our objectives, and this is publicly available.
The Chairman and CEO has the ultimate responsibility for the effective operation of the Quality Management System.
Mark Hodgson – CEO, Founder and Chairman
Tremark Associates Limited
Dated this 18th March 2024