Credit Control Outsourcing and Cover.

Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.

I have found your service to be extremely efficient. In this particular case, I simply emailed the document for personal service and it was dealt with immediately and served within an hour of you receiving it. Like the ease of instructing you.

Tremark are very fluid and straightforward to deal with. Accept instructions almost immediately despite them being urgent and awkward in some cases. Happy to deal entirely by email and well on top of the rigorous CPR service requirements.

Everyone I have spoken to or received emails from at Tremark have always been very friendly and helpful. I would particularly note Emilie Smith as being very friendly and prompt in her email replies.

Excellent and professional service! – Nothing to improve – really pleased!

I think your service is spot on, no room for improvement. Seriously impressed with the service and will definitely be using you again. Easy to use

Our enquiry was responded to on the same day, providing all the required information in the initial email which was easy and straightforward so we were able to forward this on to clients. Once instructed, we were kept up to date on the service and received confirmation of the same on the same day.

We are kept up to date. It is rare that I have to chase for news.

Easy to use and reliable!

Very fast and efficient

It feels like we are getting personal service from someone senior

Service was excellent, nothing to improve upon. Efficient, timely service of proceedings on a Defendant

Always reliable even at short notice

I think the service is perfect. Professional, efficient and fast.

I do not believe that there is anything needed to improve your service. I have found you very efficient and very prompt which is needed when up against deadlines.

I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.

Prompt and efficient. Always ready to pick up instructions at short notice

Tremark’s service could not have been improved. We were kept up-to-date and the turnaround from instructions to our subject being traced was very quick.

‘Would you please pass on our congratulations to your Process Server, for managing to serve the Respondent because we have been endeavouring to achieve this for over a year with others.’

It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.

I can always rely on Tremark to deliver a friendly, open and professional service. Julia Alexander is always wonderful to speak with, very engaging and you feel well looked after.

Always very prompt turnaround which is extremely important to our clients.

Service is excellent. Clear information provided about prices, and instructions acted on promptly. Very professional.

“Once I have instructed  Tremark I can rely on them to get the job without having to chase them for updates.”

“Tremark know their stuff. They have given my some great practical advice and turn things around quickly.”

The service was superb. Rapid. Detailed. Precise.

Friendly, good updates. efficient, and a cost effective service!

Tremark always offer an incredibly efficient and reliable service. I have never been let down by them and they are my go-to agents.

I have used Tremark on a number of matters, and have always found everyone I have dealt with has been super helpful and lovely

“I needed documents serving in the Channel Islands urgently. Tremark were exceptionally responsive and had the job completed within 5 hours at a very reasonable price.”

Promptness of service and response times, friendly and helpful manner of staff, reliable service.

Having used Tremark several times, I can confidently recommend their services to fee earners across my firm. I have found them to be fast, efficient and extremely cost effective!

“I emailed Tremark asking whether they could help to serve documents in Jersey. They had the documents served within a matter of hours.”

I liked the emails from Emilie, she always very polite and friendly

Very efficient service from a professional team

“Ever the professionals Tremark Associates are reliable, efficient and highly regarded. They regularly deal with out of hours and urgent service of documents on behalf of my instructing Solicitors and they offer an excellent and wide-ranging tracing facility. I have no hesitation in recommending their services.”

I believe that the service I was provided with was excellent and could not name something to improve on.

Julia was incredibly helpful and provided a wonderful service and enabled us to carry out the work we needed in a short time frame.

Very responsive and kept fully appraised

Very efficient and prompt with our instructions, helpful and understanding of the urgency. Professional and quick to please.

The prompt response to acknowledge my instructions. This has always been done by Karl and Ben. Ben is always quick to update me too – keep up the good work.

No improvements necessary. Excellent service! Would highly recommend to anyone.

User Friendly

Very quick – efficient from the first phone call which was answered within seconds and very happy to help with a tight deadline. Great communication from Emilie Smith.

Efficient, polite and professional service at a reasonable price.

Friendly and efficient approach to from initial instruction to completion.

Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.

Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.

You were quick to acknowledge my instruction and kept me updated throughout. Excellent service.

“We have always been able to rely on Tremark Associates to provide a prompt and efficient service. Their professionalism has always impressed us even when dealing with some of our more challenging assignments.”

Tremark answer the phones promptly unlike other providers

Fast and efficient.

Very prompt and i received the information almost immediately

You are always efficient, reliable and highly professional.

Easy to communicate with and understood our requirements.

Professional, friendly and great service!!

Extremely efficient and usually successful in tracing who I need.

“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”

Communicative and reliable. We always feel in safe hands with Karl, Ben and the team.

“Tremark provide an excellent professional service they are friendly and always provide a personal touch when we deal with them.”

I use Tremark only for process serving and we are a low-volume firm but they have arranged service for me nationally and internationally, often at short notice, and I have always been happy with the result.

I liked the responsiveness and the professionalism

I dealt with Ben Mansell at Tremark and he was very quick at responding to my queries, very helpful and proactive.

Comprehensive reports, easy to read and we are kept informed throughout the process.

Ben was really helpful and he went out of his way to ensure that our statutory demand was served on the relevant party, even when the instruction was very last minute.

Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!

“I was surprised to be contacted regarding my late grandmothers will. I changed my surname when I was a small child when my mother remarried. My grandmothers family did not know my surname but Tremark were given my mother’s maiden name and they found me through that. Thank you!”

Called Tremark at 9pm at night. Instructions given to file and then serve Court papers in Court by 1.30pm the next day. Duly done without complaint.
Incredible service – the understanding of their clients needs and the willingness to help and jump through hoops sets them aside from their competitors. I wouldn’t go anywhere else.

We get updates, even when you are struggling to trace.

Tremark are extremely reliable and always deliver on time.

Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.

Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”

“Tremark have been extremely helpful, they know the rules well and offer great practical advice.”

Extremely professional and responsive service in an urgent situation. Appropriate level of updates, Fair fees and professional

The service was very good, it achieved the results we wanted, any questions were answered prior to instructing you and we were kept up to date throughout the process.

Great service, love the ‘no find no fee’!

“I have worked with Mark Hodgson and his team at Tremark for over 15 years on various and frequent assignments, usually on an urgent basis and they have consistently delivered a first class service without exception. I have no hesitation recommending Tremark.”

I have always spoken/corresponded with Ben Mansell and Karl Brooker when providing Tremark with instructions and they are always very helpful and professional. Keep up the good work guys.

“I know that when I go to Tremark with my social housing work, I’ll get great service and they will deliver exactly the result I need.”

Friendly, professional informative staff. Quick responses.

The friendliness of the service as well as being kept up to date promptly.

“I highly recommend Tremark Associates for process serving. They understand their clients and are always on hand when needed.”

Instruction receipt always received promptly. Kept updated throughout the process and are by far the quickest trace agent and service we have used.

Reports are clear and concise and can be forwarded straight to our clients

Emilie is always speedy, efficient and keen to assist me. I continually recommend Tremark to my colleagues due to the consistent service I receive time and time again. I have nothing to fault with Tremark’s service.

I think you do a very good, professional job. Keep up the good work. Julia is very helpful with any queries. All of the Tremark team are very helpful and polite.

Efficient and excellent

“I use Tremark to carry out various investigations on our behalf, from tracing people to attending properties and serving documents we know we can rely on them to carry out the work in a professional manner.”

“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”

Prompt service. I like the no fee no trace arrangement.
Financial status reports are helpful.

Dealing with Julie is very simple, she always deals with the instruction in a timely manor and service of papers is always carried out as soon as possible.

Fast and efficient

It is extremely convenient to pick up a phone or send an email to discuss or find out information.

I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.

Very helpful and friendly. This particular matter was slightly unusual in the way service needed to be effected and the team at Tremark carried it out without any difficulty.

When I called to speak to someone about the service I wanted Tremark to perform, the person answering my call (Julia) knew exactly what I wanted and what steps were required. I did not have to wait to speak to someone else or be transferred elsewhere, Julia had it spot on. This is crucial on time sensitive issues and certainly reduced the stress of handing a task off to an external provider.

The friendly, helpful staff and prompt assistance with facilitating a quick turnaround.

The service was really good. Promptness, courtesy, quick, professional

Really quick response to a last minute request from us!

Quick, efficient and professional.