Number of people
Staff are always approachable and friendly when speaking over the phone. My overall opinion on with Tremark is that nothing is too much trouble and they will help whenever and wherever they can, even just with advise on how to proceed with a case.
Fast and efficient
Good value for money – Quick turnaround
“We have always been able to rely on Tremark Associates to provide a prompt and efficient service. Their professionalism has always impressed us even when dealing with some of our more challenging assignments.”
I am working with Julia Alexander and I found her customer support, knowledge and feedback to be exactly on point. She was excellent and a real pleasure to work with.
My area of work can be reactive, with an imminent deadline to comply with. Tremark have always been a great resource and have always assisted me to meet tight deadlines of filing documents at Court, amongst other things.
I liked the responsiveness and the professionalism
Efficient, polite and professional service at a reasonable price.
Always very prompt turnaround which is extremely important to our clients.
Tremark know what is needed and we do not need to enter into lengthy, unnecessary correspondence when sending instructions across. Quick instructions and reports always received promptly.
Personal service is important, especially on time sensitive matters. This was a big plus and we are now planning to use you more regularly for two large clients.
It was very easy to scan and send the papers to be served. Having no knowledge of the English legal system, Emilie advised what was necessary and made everything very easy at my end. I could not fault the service provided.
I really liked the the quick response regarding enquiries as to obtaining a Pre-sue report and the quick response in obtaining an expedited Pre-sue report
I liked the emails from Emilie, she always very polite and friendly
I can always rely on Tremark to deliver a friendly, open and professional service. Julia Alexander is always wonderful to speak with, very engaging and you feel well looked after.
This was my first time using Tremark and found Fiona and Emilie to be very helpful, quick and efficient
Very quick and efficient service – thank you!
Tremark are consistently excellent in the service they provide. They are so reliable and regularly (and happily) assist even with last minute instructions. All communication is prompt and I am always kept up to date. The certificates of service are also perfect. I would recommend Tremark to everyone.
Super quick response and a prompt delivery of service.
Tremark kept me fully appraised of the position throughout, taking all relevant steps to book legal appointments to serve documents on a prisoner and thereafter happily provided witness statements I could rely upon in an application to court where the receiving person refused to attend any legal appointments and accept service.
“Ever the professionals Tremark Associates are reliable, efficient and highly regarded. They regularly deal with out of hours and urgent service of documents on behalf of my instructing Solicitors and they offer an excellent and wide-ranging tracing facility. I have no hesitation in recommending their services.”
Easy to use and reliable!
Your staff are very efficient, helpful and friendly and the quality of the certificates of service we receive are great.
Excellent and professional service! – Nothing to improve – really pleased!
Tremark always offer an incredibly efficient and reliable service. I have never been let down by them and they are my go-to agents.
Extremely efficient service.
You couldn’t improve the service we received. Quick and Efficient
Completed the tasks as asked for in a very timely manor. Spot on service and would definitely use again should the needs arise.
Julia is great – really helpful and I feel confident that she is proactively dealing with my instructions.
The friendly, helpful staff and prompt assistance with facilitating a quick turnaround.
I don’t think there is anything you can improve on. I like that I get emails keeping me up to date without prompting.
I dealt with Ben Mansell at Tremark and he was very quick at responding to my queries, very helpful and proactive.
“I’ve personally known the guys at Tremark for over 20 years, they have never once let me down. Over the 20 years I have had no hesitation in recommending them to my clients. Great team, great service and great results.”
Karl goes the extra mile and is always available at the end of the phone when I need him. It’s a breath of fresh air.
You immediately respond to my initial instructions. I have no concerns about sending documents through to you containing personal data as I know from previous experience that your employees have the utmost discretion in ensuring that the documents reach their intended recipient only.
The service was really good. Promptness, courtesy, quick, professional
Our contact is Ben Mansell. I like how quickly he always replies with fee estimates, confirmation of instructions, details of any issues that have cropped up. On my last instruction, there was a problem with serving the documents on the day that we had arranged due to the actions of Royal Mail (not Tremark or us), and Ben let me know very quickly, arranged to collect new papers that day. Very appreciated and great service.
The prompt response to acknowledge my instructions. This has always been done by Karl and Ben. Ben is always quick to update me too – keep up the good work.
Professional, timely and quality. Great staff, good service and highly recommended.
Karl was excellent. Two urgent serves were organised at very short notice. Karl reported back as soon as each was complete which I appreciated.
Very quick – efficient from the first phone call which was answered within seconds and very happy to help with a tight deadline. Great communication from Emilie Smith.
Knowledgeable, to the point and expedient.
Costs effective and efficient. Tremark have good knowledge of the legal market and legal processes and therefore have a good understanding of what I was trying to achieve.”
Our request was carried out promptly and all timescales were met. Excellent prompt feedback. You provide excellent service, there is nothing to improve.
Could not find fault with my experience with Tremark. I am very impressed as to how quickly they completed the work
Excellent turn around times. I have used Tremark for a number of years and always found them to be reliable and efficient. Very impressive service. Even last minute, next day instructions are completed without issue!
Friendly, professional informative staff. Quick responses.
Professional and efficient service.
It was a quick easy process and the members of staff I liaised with were very professional and efficient. I would definitely use your services again.
Very quick turnaround time and efficient. Great client service.
You are by far the cheapest process servers but effective and sometimes cheap doesn’t work.
Always get on with the job with no fuss and very effectively.
Rapid acceptance of instructions and results with minimal unnecessary ‘instructing’ or registration
Very good customer service and very good at keeping us informed
Accommodating and quick service – thank you!
I had an urgent job which required a statutory demand serving in North Ireland. Within just a few hours of sending the job to Tremark, I received confirmation that it had been served. Excellent service.
Easy to contact and provided regular updates. Took an actual interest in the case.
We are kept up to date. It is rare that I have to chase for news.
I felt the service was excellent. Emilie was really efficient and helpful after my first enquiry, sending me in the information I required by email within seconds of our discussion! I liked the promptness, efficiency and reasonable cost.
I contacted three agencies. You were the first to come back to me with a quote. Melanie was very friendly and helpful. You were actually the cheapest but would have chosen you based on the service in any event.
Friendly knowledgeable staff. Keeps promises and achieves pre-determined service levels.
Kept up to date throughout and email communication is quick
Very fast and efficient
I don’t think there is anything Tremark could do to improve. Promptly dealt with. One point of contact. No need to worry about the instructions once it is with them.
I liked the attention of care of the process server, and the regular updates by Emilie.
I find your service excellent and I find that anyone I speak to or have email correspondence with very helpful.
Quick and easy. Very prompt service with no issues.
We have used Tremark a number of times and have never had any issues, the service is always efficient and helpful.
“As a busy solicitor it is vital that I can call on someone reliable to carry out the work I need doing. From process serving, tracing and general enquires we use Tremark as they are professional and friendly and will get the work done straight away.”
Fast and reasonably priced. Emilie was very prompt at keeping me updated and responding to my queries.
I think your service is spot on, no room for improvement. Seriously impressed with the service and will definitely be using you again. Easy to use
Extremely professional and responsive service in an urgent situation. Appropriate level of updates, Fair fees and professional
Ben was extremely professional and helpful and kept us updated
I very much like the fact its a simple, easy to use service. I know that I can send the information over, it will be confirmed, and then I hear back without having to chase. Its a very efficient serivce and a service which I hope we can use for many years
Excellent service, as always. It was prompt and efficient. The report came out and in the meantime, further information was gained, I was called and notified immediately that there had been a change.
“I have used Richard’s tracing agent services when required over a number of years and have been happy with the quick turnaround, successful and useful results, and the good value for money.”
“I have worked with Mark Hodgson and his team at Tremark for over 15 years on various and frequent assignments, usually on an urgent basis and they have consistently delivered a first class service without exception. I have no hesitation recommending Tremark.”
Tremark has excelled above and beyond my expectations. My phone calls were always answered very promptly. Emilie Smith was always happy to help and had a friendly manner upon every contact, whether it was via telephone or email. I was always kept up to date regarding my request and my instructions were acknowledged and followed correctly. I couldn’t have asked for a smoother service.
Friendly, good updates. efficient, and a cost effective service!
Very efficient and cost effective service, there was no issues and I felt comfortable knowing it was in capable hands and would be dealt with in the right way in a timely manor.
I am very happy with the service provided. It is very prompt and efficient and communication is clear and frequent.
Its easy, I always get an immediate response, all papers are always served quickly and I’ve never had a situation where you haven’t actually managed to trace someone. You found someone on the 2nd trace you did who had been ‘missing’ as a debtor to my client for years and who they actually believed had died, seems he’s a travelling salesman who stays in hotels through the week and with his parents on weekends ! How did you find him?!!
I wouldn’t use any other firm for any of the services I use you guys for.
I was very impressed with the service and would not change anything I will definitely be recommending/instructing Karl and the team in the future. Speedy, professional, easy to use, cost effective.
It is a transparent service and the job is done quickly and efficiently.
I can’t fault the service – that’s why I use you and recommend you!
Instruction’s are acknowledged promptly, I’m kept up to date throughout and instructions are always quickly turned around and an excellent service provided.
Very helpful and friendly. This particular matter was slightly unusual in the way service needed to be effected and the team at Tremark carried it out without any difficulty.
“We have been extremely impressed Tremark’s professionalism and by the level of ongoing communication that we receive providing us with updates and advice on the progress of each case.”
Swift acknowledgments of instructions, comprehensive reports, friendly and helpful staff and competitively priced.
Simple, straightforward service.
“Tremark Associates and their investigatory services are professional, reliable and highly recommended.”
Very prompt response and dealt with the instruction urgently within the timescales requested
The process ran smoothly and I was very happy with the result. Julia was excellent in handling my instructions.
Karl was professional and responsive, and the task was managed efficiently.
Tremark always provide a professional and efficient service, would not hesitate to recommend their services to my colleagues
Excellent service provided. We liked the speed and the range and breadth of information provided
Our firm wanted to try an alternative process server and Tremark were recommended to us. We have be very impressed with the level of service, professionalism and expertise offered to us by the whole team. Safe to say our firm will be using Tremark going forward.
“I use Tremark to carry out various investigations on our behalf, from tracing people to attending properties and serving documents we know we can rely on them to carry out the work in a professional manner.”
“We have used Tremark for several years and are delighted with the services they offer which allows us to use our skills and concentrate on selling our product to new prospects, whilst ensuring that in the long term we are still able to do business with our existing customers.”
Service was excellent, nothing to improve upon. Efficient, timely service of proceedings on a Defendant
“I am confident that when instructing Tremark, they are going to act professionally to get a result.”
Number of people