We recognise the diverse and specialised nature of our industry.

From surveillance in hard to reach places to uncovering assets in far-flung countries, we deliver exceptional services by collaborating with top-tier consultants and experts to ensure unparalleled competence and compliance. If we don’t have the expertise in-house, we have a network of industry-leading specialists ready to step in.

All of our field agents and process servers operate under Tremark’s stringent Service Level Agreement ensuring a commitment to excellence.

Vetted to the highest standards, our professionals adhere to the BS7858 code of practice – ‘Security screening of individuals employed in a security environment’.

It was very easy to scan and send the papers to be served. Having no knowledge of the English legal system, Emilie advised what was necessary and made everything very easy at my end. I could not fault the service provided.

Audrey McKenzie, Ennova Law

This was my first time using Tremark and found Fiona and Emilie to be very helpful, quick and efficient.

Lara Nyman, Seddons Law LLP

Karl was excellent. Two urgent serves were organised at very short notice. Karl reported back as soon as each was complete, which I appreciated.

Mairead McErlean, Debenhams Ottaway

Tremark have always impressed me with their professional manner and timely results. I have found all the staff to be extremely helpful in achieving the best results possible.

Amanda Slater, South Yorkshire Pension Authority

What sets our field agents and process servers apart:

  • Demonstrated competency
  • Up-to-date on legal developments and procedural changes
  • Given clear instructions for each assignment
  • Subject to quality monitoring and mystery shopper evaluations
  • Hold Professional Indemnity Insurance
  • Clear financial records
  • Bound by a strict code of conduct
  • Subject to a robust complaint and disciplinary procedures
  • Access to exclusive information through The Association of British Investigators

At Tremark Associates we operate our own strict code of conduct and ethics, to which each field agent must adhere. Our field agents pledge to be:

  • Fair
  • Ethical
  • Professional
  • Transparent
  • Accountable
  • Honest
  • Cautious
  • Thorough
  • Law abiding
  • Respectful of confidentiality
  • Guardians of industry reputation and client interests

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