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At Tremark Associates, we understand the critical importance of maintaining both positive public relations and legal compliance in our industry.

You were extremely clear on what info you required to effect service, and you were very efficient in checking the requirements of certifying service, to ensure that you did so in compliance with Scots law, as the matter related to service of Scottish proceedings. Julia was very friendly and efficient.

Kirstine MacRae, BTO Solicitors LLP

Ben kept us up to date and made sure everything ran smoothly.

Hannah Mitchell, Addleshaw Goddard LLP

I can always rely on Tremark to deliver a friendly, open and professional service. Julia Alexander is always wonderful to speak with, very engaging and you feel well looked after.

Gabriel Rodriguez-Cleary, Shoosmiths LLP

Excellent and professional service!

Emily Downie, Squires Patton Boggs

Aware of the potential impact of our actions on our clients’ reputations and our own standing, we approach investigative activities with utmost sensitivity and diligence.

Any professional investigator in the private sector, must ensure that they are compliant with all UK legislation in undertaking their investigations. Click here for our directory of legislation that must be considered.

Recognising the absence of statutory regulations, we took the initiative in early 2013 to establish rigorous self-regulatory standards to demonstrate to our clients that we are committed to legal compliance and competence.

Here are the milestones and achievements that underscore our dedication to compliance and competence:

Our Quality Policy can be viewed by clicking here.

Our milestones and achievements

2013

Data Protection

We conducted a comprehensive review of our data protection practices and became signatories to the Information Commissioner’s Office Personal Information Promise, demonstrating our senior-level commitment to data protection. Additionally, we are registered with the Information Commissioner’s Office (Registration Number Z6357413).

2013

International Investigative Compliance

Tremark became full members of the World Association of Detectives, ensuring that all our overseas assignments adhere to local laws and regulations.

2014

Achievement of Corporate Membership of The Association of British Investigators

Tremark Associates became one of only two companies to achieve corporate membership of the Association of British Investigators. This is in addition to Tremark’s directors being full members of the Association for over 10 years. The company is subject to a strict Code of Practice and Professional Standards and to a robust complaints and discipline procedure, with escalation to an independent adjudicator.

2014

Financial Conduct Authority Review

On 1st April 2014 the Financial Conduct Authority (FCA) took over from the Office of Fair Trading (OFT) as the new consumer credit regulator of debt recovery activities (to include some associated investigative activities). Tremark underwent a thorough review by the Financial Conduct Authority, demonstrating our compliance with regulations governing debt recovery and associated investigative activities.

2014

Attainment of the International Quality Management System ISO9001

Tremark’s pursuit of excellence led us to achieve ISO 9001 certification, indicating our commitment to quality service delivery. Tremark is audited annually to ensure continued competence.

2015

Pearson EDL Qualified Investigators

Tremark internal investigators obtained Pearson EDL Level 3 Award for Professional Investigators (QFL). This qualification demonstrates a professional working knowledge of conducting investigations, undertaking surveillance and handling evidence.

2018

GDPR – Compliance

In response to the EU GDPR, Tremark audited all data and processes, overhauled policies, and ensured full compliance. All employees received comprehensive training, and subcontractors are now bound by strict data processing and service level agreements.
Every instruction undergoes a Data Privacy Impact Assessment (DPIA) by our experts to ensure UK GDPR compliance.
All Tremark employees receive annual UK GDPR training.
A full copy of our Information Security Policy is available upon request.

2019

FSQS accredited

Tremark gains its FSQS accreditation, ensuring seamless service to multiple banks and insurance clients within the financial sector. FSQS, a standardised and comprehensive register, simplifies supplier compliance and manages vendor risks efficiently.

2022

Cyber Essentials accredited

In accordance with the National Cyber Security Centre’s (NCSC) cybersecurity strategy to make the UK a safer place to conduct business online, Tremark gains Cyber Essentials. This is a UK government-backed certification scheme designed to help organisations protect themselves against common cyber threats.

2025

Attainment of ISO 27001

Tremark gains ISO 27001 accreditation, reinforcing its commitment to robust information security practices. ISO 27001 is a globally recognised standard for information security management, providing a structured framework to protect sensitive data from evolving cyber and data security threats.