Administrator Job in Leeds – Join Our Team!

Looking for an administrator role in Leeds? Tremark Associates is continuing to grow, and with an increasing demand for our investigative services, we’re on the lookout for a meticulous and organised Investigations Administrator to join our Leeds office.

As a company with nearly three decades of experience, we pride ourselves on our strong team culture and excellent staff retention. Our team of 18 works closely together, providing investigation services to some of the UK’s largest law firms, local councils, and financial institutions. This role is a great opportunity for someone who thrives in a fast-paced, detail-oriented environment and enjoys playing a key role in ensuring the smooth operation of an investigations team.

Investigations Administrator

Reporting directly to the Process Serving Managers, the Investigations Administrator will be responsible for supporting the Investigations team with a variety of administrative tasks. This role requires excellent communication skills, a proactive approach, and the ability to manage sensitive case information with the utmost accuracy and discretion.

You will be a crucial part of the team, contributing to the company’s financial goals and quality objectives. A professional telephone manner, strong organisational skills, and a keen eye for detail are essential for success in this role. This is a full-time position (37.5 hours over five days per week) based in our Leeds office.

Role Responsibilities and Duties

• Team Support: Provide administrative assistance to investigators, process servers, and management as needed.
• Answering Phones: Handle incoming calls, dealing with enquiries professionally and efficiently.
• Data Handling: Accurately input and manage sensitive case information within the case management system.
• Document Preparation: Draft reports, correspondence, and legal documents related to investigations and process serving.
• Records & Reporting: Maintain case logs and assist in the preparation of reports.
• Compliance: Ensure all administrative processes align with company policies and industry regulations.

The Ideal Candidate

We are looking for someone who:

• Has excellent attention to detail and high working standards.
• Is highly organised and efficient, with the ability to prioritise tasks and manage multiple responsibilities simultaneously.
• Is proactive, adaptable, and able to problem-solve under pressure.
• Has a confident and articulate communication style, with the ability to empathise and apply emotional intelligence in client interactions.
• Is motivated to succeed and contribute to the company’s objectives.
• Holds GCSE English (or equivalent) and is proficient in IT, including Microsoft Office 365.

Package and Benefits

• Basic Salary: £24,000 (OTE £26,400+)
• Holiday: 20 days plus bank holidays
• Bonus Scheme
• Company Pension Scheme
• Annual Social Events
• Training Opportunities
• Cycle to Work Scheme

To Apply

If you think this role suits you, we’d love to hear from you. Applicants should send a cover letter via email, explaining why they are an ideal candidate for the position, along with a copy of their CV.

Applications should be sent to jobs@tremark.co.uk.

Join us and be part of a team that values expertise, precision, and a commitment to delivering top-tier investigative services.