Home » Answers Hub » Service attempts
A professional instruction typically includes up to three attempts at one address, made at deliberately different times and days, a weekday evening, an early morning, a weekend, to defeat routine absence. Tremark includes three attempts as standard on its fixed fee. If service has not succeeded after that, the attempts are not wasted: the documented record is exactly the evidence a court needs to permit alternative service.
The number matters less than the pattern. Three attempts at 11am on consecutive Tuesdays prove only that nobody is home at 11am on Tuesdays; three attempts spread across an evening, an early morning and a Saturday test whether anyone lives there at all.
Each visit is more than a knock. The server observes the property, is a car present, are lights on, is post building up, speaks to anyone who answers, makes discreet enquiries where appropriate, and records everything contemporaneously: date, time, observations, conversations. Between attempts, indicators are compared: a vehicle present at 7am but gone at 10am says occupied; an overflowing letterbox on visit three says trace the subject instead of returning a fourth time. Attempts are intelligence gathering as much as delivery.
Two forks. If the evidence suggests the subject lives there but avoids the door, the file supports an application to court for alternative service, by post to that address, by email, through a relative, and for statutory demands, the practice of a final letter offering an appointment before substituted service. Courts grant these applications on precisely the record the attempts created. If instead the evidence suggests the subject has gone, the efficient next step is a trace, from £60, to establish the current address, then fresh service where it will succeed. Paying for a fourth and fifth attempt at a stale address is the one option professionals rarely recommend.
Attempt strategy compresses under deadline pressure: same day instructions may involve multiple visits within hours, workplace attempts alongside residential ones, and immediate escalation to the court application if the subject is plainly evading. The principle holds at any speed: every attempt should either serve the documents or strengthen the application that follows.
Tremark's nationwide team of process servers completes most instructions at a fixed fee, with a certificate of service included as standard. Get an exact price for your instruction in under a minute.
Get an instant quote or find out more about our process serving servicesPrefer to put your question to a person? Send the team a message and we will come back to you promptly.
This page provides general information about the law and practice in England and Wales and is not legal advice. Rules change and individual circumstances vary; always take advice from a solicitor on your specific situation. Prices shown are indicative, exclusive of VAT and confirmed in writing before any work begins.