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Mortgage Mayhem – Case Study

Mortgage Mayhem – Case Study

A leading multi-national lender, made a mortgage advance on a property to two borrowers. Solicitors were instructed to act on behalf of the borrowers and the mortgage lender in relation to the purchase and the mortgage transaction.

Unfortunately the Solicitors instructed by the borrowers failed to carry out the conveyancing work correctly and subsequently went into administration. All the original conveyancing papers in relation to the mortgage transaction were lost. In addition the borrowers failed to reply to any correspondence that had been sent by the lenders and their Solicitors.

Time to call in the troops

Tremark were then instructed by the Solicitors acting on behalf of the lenders, to locate the borrowers, and to ask them to sign a duplicate mortgage deed in order to complete the conveyancing work correctly. They also wanted us to identify who resided at the property because it was believed the borrowers had since moved.

Our first step was to instruct our local agent to attend the property, in London, and begin discreet enquires in to who was resident at the address. On our second visit to the property we met with the occupiers who were renting the property from them, and ascertained the rent was being paid to the borrowers but their contact details were unknown. These details were passed to our tracing department to locate the current address or addresses of the borrowers.

Following extensive enquiries the subjects were traced to a property in Hertfordshire, together with their telephone number.

After speaking to the borrowers our agent attended the new address. Despite them not keeping an agreed appointment, our agent was able to confirm with various neighbours that the borrowers continued to reside at the address. A letter was left for them to contact us urgently.


Two days later they contacted us and our agent attended with the duplicate mortgage deed and witnessed the signatures of both borrowers.

Within 25 days we fulfilled our client’s instructions and sent the signed mortgage deed back to them to enable the conveyancing to be completed after 4 years.

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About The Author

Mark Hodgson is the Managing Director of Tremark Associates, one of the UK’s leading providers of investigative services. Mark formed Tremark aged just 25 in 1995 and has over 30 years experience in private investigations and commercial debt recovery industries. He is a leading figure and a campaigner for regulation of the Industry and past President of the Association of British Investigators, a member of the World Association of Detectives, The Chartered Institute of Credit Management, The Institute of Paralegals and an associate member of R3 -The Association of Business Recovery Professionals. Mark splits his time between the Leeds and London Offices. He is a dad of two, a keen runner, cyclist and a Leeds United season ticket holder.