According to recent press reports a private investigations company have been found guilty and were charged under the Data Protection Act – at the end of a three-week trial at Isleworth Crown Court in Hounslow – for breaking data protection laws. Their clients, unaware of this breach, had instructed them to trace individuals, usually for debt recovery.
The Information Commissioner’s Office (ICO) who provide independent advice and guidance about data protection and freedom of information said it served as a warning to other private investigators that they could not flout the law on personal data.
At Tremark clients can take encouragement and assurance that we work within a strong legal framework. Registered under the Data Protection Act we are also members of The Association of British Investigators, World Association of Detectives and The Institute of Paralegals and are comitted to strict codes of conduct.
Quality Always Counts
The measure of ‘quality’ can be ascribed to the result of many things with most businesses recognising that striving for ‘quality’ is an on-going activity and not an end in its own right.
‘Quality’ has always been at the forefront of what we do and there are some changes in progress now and in the future designed to add further support and quality assurance to our already highly trustworthy service.
2014 will herald the regulation of Private Investigators by the Security Industry Authority (SIA) the result being that: “Anyone involved in providing contracted private investigation services will require a licence. This includes employees, employers, managers, supervisors and directors or partners of private investigation companies.”
At Tremark we welcome these further safeguards which are seen as additional requirements to the ‘Private Security Industry Act 2001’. We have always believed that clients expect and deserve the best possible, ethical service and if these changes help to remove those unacceptable companies and individuals from our industry then so much the better.
As a business therefore we are gearing our activities to ensure we are fully compliant with the SIA requirements as and when they are introduced and are currently working towards the recently released BSI Accreditation BS102000 – The Provision of Investigatory Services.
In many industries ISO 9000 is seen as a clear, independent benchmark and standard based process by which an organisation can achieve recognised certification in relation to quality management systems and is designed to help companies ensure they meet the needs of customers.
First published in 1987 ISO 9000 has over 1million registered businesses worldwide. Mark Hodgson comments “Since Tremark’s establishment in 1995 we have consistently worked to introduce systems and processes to both aid our business development and support our clients. It is now our intention to enhance our existing strong focus on customer quality by introducing ISO 9000 as part of our continual improvement programme”.